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Customer Experience Design Specialist

2 months ago

Cardiff, Cardiff, United Kingdom LegalAndGeneral Full time
{"title": "Customer Experience Design Specialist", "content": "About the Role

We're seeking a skilled Customer Experience Design Specialist to join our team at Legal & General. As a key member of our Retail division, you'll play a crucial role in putting the customer at the heart of everything we do.

Key Responsibilities:

  • Develop and implement customer experience roadmaps to drive business growth and customer satisfaction
  • Create customer journey maps to identify opportunities for improvement and inform business decisions
  • Collaborate with internal stakeholders to design and deliver customer-centric solutions
  • Stay up-to-date with industry trends and best practices in customer experience management

Requirements:

  • Proven experience in customer experience design and behavioural science
  • Strong understanding of human-centred design principles and customer needs
  • Excellent communication and collaboration skills
  • Ability to work in a fast-paced environment and adapt to changing priorities

We offer a competitive salary and benefits package, including a performance-related bonus plan, generous pension contribution, and private medical insurance. If you're passionate about delivering exceptional customer experiences, we'd love to hear from you.

", "company": "Legal & General", "location": "", "industry": "Financial Services"}