Medical Receptionist
1 month ago
About the Role
We are seeking a highly skilled and organized Medical Receptionist to join our team at Bridge House Medical Practice. As a key member of our front desk team, you will be responsible for providing exceptional patient care and administrative support to our doctors and nurses.
Key Responsibilities
- Provide a warm and welcoming experience for patients, answering phone calls, and responding to queries in a polite and professional manner.
- Manage patient appointments, including scheduling, rescheduling, and cancellations, using our Practice clinical information system.
- Process patient registrations, including completing new patient registration forms and explaining our surgery policies.
- Retrieve and file patient medical records, ensuring confidentiality and accuracy.
- Handle correspondence, including faxing and scanning documents using the Docman System.
- Process repeat prescriptions and ensure all forms are completed and checked by you when required.
- Receiving and recording requests for home visits and transport, directing accurate patient information to the appropriate clinician using EMIS Web.
- Cover duties for other members of staff, including reception, waiting rooms, and consulting rooms upkeep and tidiness.
- Ensure strict confidentiality protocols are adhered to and comply with Health & Safety Procedures.
Requirements
- Education to GCSE (or equivalent) including English language & Math.
- Ability to be discrete and maintain absolute confidentiality.
- Excellent telephone manner and good verbal and written communication skills in English.
- Accuracy and an eye for detail, with a calm, pleasant, and reassuring personality.
- Ability to work under pressure and as part of a team, with flexibility regarding hours and tasks.
- Previous experience in a healthcare setting or dealing with the general public is desirable.
About Us
Bridge House Medical Practice is a well-established training practice in a purpose-built premises, located on the Haringey Green lanes. We aim to provide our patients with an excellent standard of patient-centered care, with clinicians and patients jointly involved in all aspects of planning and delivering care to meet patients' health and well-being needs.
We are a hybrid model practice, allowing the flexibility of working from home, with free parking available on site. We are committed to equality, diversity, and rights of patients, carers, and colleagues, and we strive to maintain quality within the practice.
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