HR Administrator

4 weeks ago


Birmingham, Birmingham, United Kingdom BBC Full time

About the Role

We are seeking an exceptional HR Administrator to join our diverse and innovative BBC HR Service Centre team. As an HR Administrator, you will play a vital role in providing HR services to over 20,000 colleagues and freelancers.

Main Responsibilities

  • Provide HR administrative services to employees, following clearly defined processes, in line with defined SLAs.
  • Use People systems, entering data into relevant systems with high attention to detail.
  • Ensure that administrative processes are undertaken in line with policy, e.g. right to work.
  • Provide accurate and timely transactional responses and communication with the BBC workforce, responding to queries and requests as appropriate.
  • Maintain People-related data and personnel files, ensuring confidentiality.
  • Provide answers confidently based on data and understanding of policy and process.
  • Open relevant correspondence and scan/record relevant materials.
  • Prepare and send correspondence required to complete processes in an accurate and timely fashion.
  • Work collaboratively with colleagues to deliver good service.
  • Produce MI reports and data from relevant systems in order to answer queries.

Essential Skills

  • Good IT and excellent communication skills.
  • Prior experience of working in an HR shared service/HR administration or very similar environment.
  • Ability to transact high volumes of queries.
  • Excellent attention to detail and accuracy when entering data; ensuring facts are correct, complete and consistent.
  • Proven and effective administrative skills.
  • Uses standard procedures and initiative to solve problems.
  • Understands how to handle, resolve and escalate enquiries; passes on information promptly.
  • Understands how to work effectively in a team to deliver.
  • Prioritisation skills, the ability to work on own initiative.

About the BBC

The BBC is committed to redeploying employees seeking suitable alternative employment within the BBC for different reasons and they will be given priority consideration ahead of other applicants. Priority consideration means for those employees seeking redeployment their application will be considered alongside anyone else at risk of redundancy, prior to any individuals being considered who are not at risk.

We don't focus simply on what we do – we also care how we do it. Our values and the way we behave are important to us. Please make sure you've read about our values and behaviours.

Diversity matters at the BBC. We have a working environment where we value and respect every individual's unique contribution, enabling all of our employees to thrive and achieve their full potential.

We want to attract the broadest range of talented people to be part of the BBC – whether that's to contribute to our programming or our wide range of non-production roles. The more diverse our workforce, the better able we are to respond to and reflect our audiences in all their diversity.

We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will consider flexible working requests for all roles, unless operational requirements prevent otherwise.


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