Account Handler Specialist
1 month ago
The Ardonagh Group is a leading insurance broker that offers a range of products and services to its customers. We are seeking a highly motivated and experienced Account Handler Specialist to join our team. As an Account Handler Specialist, you will be responsible for handling customer enquiries, resolving issues, and providing excellent customer service.
Responsibilities:
• Handle customer enquiries and resolve issues efficiently and effectively
• Represent the company to the highest possible standard
• Implement feedback from Team Managers relating to call conduct, quality and compliance adherence as well as other performance areas
• Understand own metrics against current targets as well as positive attitude to improving delivery
• Use available resources to improve product knowledge with the aim of becoming a product expert
• Maintain and develop a thorough and up-to-date working knowledge of our products, including procedures, guidance and legislation to deal with customer enquiries
• Identify, recommend and implement improvements. Keep up to date with best practice to improve customer satisfaction
• Buddy with team members to share best practice and provide guidance
Requirements:
This role requires a professional, can-do attitude, a willingness to apply yourself during your training and into your future career, and excellent communication skills. In return, you will have opportunities to grow your career and gain professional qualifications. Some of the benefits include:
• Holiday entitlement of 26 days plus bank holidays
• Opportunity to progress your career across the entire Ardonagh group
• Gain professional CII or ACII qualifications to enhance your knowledge and career prospects
• Pension scheme
• 24-hour support for you and your families physical and mental wellbeing
• One day paid volunteering day to give back to our communities
• Ardonagh Community Trust (ACT) - Raising funds for charity with donation matching in your local community
• The Spotlight Awards, where we shine a light on the brightest talent across our group.
Salary: £30,000 - £40,000 per annum depending on experience.
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