Administrative Support Officer
6 days ago
We are seeking a highly motivated and organized Administrative Support Officer to join our team at East Lancashire Hospitals NHS Trust. As an Administrative Support Officer, you will play a vital role in providing professional and efficient administrative support to our Intermediate Care Allocation Team (ICAT).
Main Responsibilities- Provide proactive and responsive operational support to the ICAT Team, ICAT Manager, and other stakeholders.
- Input data from hard copy to electronic systems with speed and accuracy.
- Utilize electronic information systems to ensure data protection and confidentiality.
- Contribute to the productivity and reporting process, and commit to acting positively on feedback.
- Develop a good telephone manner when receiving referrals from healthcare professionals and other stakeholders.
- Ensure accurate information is recorded on the Liquid Logic System for Social Services.
- Respond to queries and requests for information in a timely and responsive manner.
- Work within the limits of your competence and responsibility, referring issues beyond your limits to qualified team members.
- Utilize various electronic systems, including EMIS, Liquid Logic, CERNER, ICE, LAS, STRATA, and email referrals, to record team activity and patient activity in line with deadlines.
At East Lancashire Hospitals NHS Trust, our vision is to provide safe, personal, and effective care to our patients. We are a leading healthcare provider in the region, employing over 7,000 staff and treating over 600,000 people across East Lancashire and the surrounding area.
Requirements- GCSE Maths and English grades 7-4.
- Proven ability to work on your own initiative without close supervision, while working as part of an integrated team.
- ECDL or equivalent experience in an office or referral hub environment.
- IT skills, including experience in the use of Microsoft Excel.
- Evidence of previous experience of data inputting over an extensive period.
- Previous experience of Liquid Logic System and EMIS.
- Evidence of relevant development or training.
- Experience of EMIS/EPTS/ICE.
- Knowledge of hospital and/or community processes.
- Previous experience of processing patient information.
- Demonstrate confidence to deal with internal departments and external agencies over the phone and face-to-face.
- Be willing to adapt to the changing needs of the service and unpredictable workload.
- Develop a professional telephone manner with the ability to document and report messages to senior team members.
- Proven ability to work in a team, being supportive of team members, understanding your role within the team, and the team's function in the wider organisation.
- Ability to work rostered hours and have a flexible approach to work, including weekends and Bank Holidays.
- Interested, committed, and self-motivated individual.
- Access to your own transport for work purposes.
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