Healthcare Administrative Support Specialist

4 weeks ago

Burnley, Lancashire, United Kingdom East Lancashire Hospitals NHS Trust Full time
Job Overview

We are looking for a qualified and motivated Healthcare Administrative Support Specialist to join our dedicated team at East Lancashire Hospitals NHS Trust. This role requires a collaborative individual who thrives in a supportive environment and possesses strong interpersonal skills.

The successful candidate will address inquiries related to administrative processes and contribute to various projects aimed at enhancing operational efficiency. Familiarity with healthcare administrative practices is essential, and experience in similar roles will be advantageous.

Main Responsibilities

The Healthcare Administrative Support Specialist will assist in maintaining effective administrative operations, ensuring a smooth workflow within the organization. Key responsibilities include:

  • Assisting in the management of patient records and documentation.
  • Supporting the implementation of administrative systems and procedures.
  • Coordinating communication between departments to facilitate efficient service delivery.
  • Providing exceptional customer service to patients and staff alike.
  • Addressing and resolving administrative issues promptly and professionally.
  • Participating in training and development initiatives to enhance personal and team capabilities.
  • Contributing to the continuous improvement of administrative processes.
  • Collaborating with team members to ensure high standards of service.
  • Engaging in departmental meetings and providing input on operational matters.
  • Upholding confidentiality and compliance with healthcare regulations.
Qualifications Essential Criteria
  • Relevant qualification in healthcare administration or equivalent experience.
  • Proven experience in an administrative support role within a healthcare setting.
Knowledge and Skills Essential Criteria
  • Strong understanding of healthcare administrative processes and best practices.
  • Excellent organizational and time management skills.
  • Proficient in using office software and healthcare management systems.
Personal Attributes Essential Criteria
  • Strong communication skills with the ability to interact effectively with diverse stakeholders.
  • A proactive approach to problem-solving and a commitment to delivering high-quality service.

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