Healthcare Support Specialist

4 weeks ago

Burnley, Lancashire, United Kingdom East Lancashire Hospitals NHS Trust Full time
Position Overview

At East Lancashire Hospitals NHS Trust, our Healthcare Support Specialists play a vital role in assisting every patient throughout their hospital experience. This includes maintaining a pristine environment and ensuring that specialized cleaning tasks are executed promptly to uphold the exceptional standards expected in our facilities.

You will accompany patients during their entire hospital journey, making this a challenging yet profoundly fulfilling role. Your efforts will significantly impact thousands of patients annually, whether you are engaged in our medical, surgical, or emergency departments.

We anticipate high levels of commitment and attendance from all team members. If you seek full-time, part-time, or weekend shifts, we offer the flexibility to adapt to your evolving personal needs.

Core Responsibilities

Central to the hospital's operations, our Patient Services team diligently works to ensure a safe, clean, and infection-free environment while facilitating the safe transport of patients, thereby enhancing patient flow throughout the facility.

The Healthcare Support Specialist role merges traditional domestic and porter duties into a single position, allowing for a more streamlined service to patients in our wards.

Effective communication in both written and spoken English is essential for all team members. You must be comfortable using technology such as computers, telephones, and radios, while engaging with individuals in person, utilizing your training to deliver the appropriate service to each patient at the right moment.

Our services extend across the entire hospital, so you may find yourself working in various settings, including offices, wards, clinics, or hallways. Occasionally, you may be required to assist at other locations to provide support during peak times or increased demand.

Benefits of Joining Our Organization

As the largest single team within the Trust, we celebrate and promote diversity, actively support flexible working arrangements, and prioritize the well-being of our staff—whether they remain with us for five, ten, or fifty years. With some of the most attractive work-related benefits available in the region, including affordable parking, gym memberships, union memberships, and year-round wellness initiatives, East Lancashire Hospitals NHS Trust offers a compelling package for every team member.

Our Burnley team is on the brink of transformation. One potential outcome may involve our Healthcare Support Specialists assuming the full scope of the job description, which includes patient transfers within the hospital and providing compassionate support for the deceased during their transition to the mortuary. The Patient Services model at our Trust is unique, integrating the traditional roles of Domestic and Porter to enhance patient flow, improve communication, and create a flexible workforce to meet the demands of an evolving healthcare environment.

Detailed Responsibilities and Expectations

- Performing general cleaning tasks across various areas, including wards, clinics, restrooms, offices, and public spaces within your designated zone.

- Conducting deep cleaning operations in your area as needed.

- Managing the cleanup and removal of bodily fluids and other hazardous materials.

- Safely moving and sanitizing beds and other furnishings.

- Cleaning at varying heights, including the removal and replacement of curtains, utilizing ladders when necessary.

- Buffing, scrubbing, and refreshing floors, as well as carpet cleaning using appropriate machinery, including under-bed cleaning.

Future responsibilities may encompass:

  • Safely transporting patients throughout the hospital using wheelchairs, beds, or trolleys as required.
  • Handling the movement of deceased patients with the utmost respect and sensitivity.
Candidate Profile Behaviors and Values Essential Criteria
  • Customer-oriented – demonstrate and uphold high standards of safe, personal, and effective service to patients, their families, and staff.
  • Adaptability - capable of covering various roles within the department and providing reasonable flexibility in hours worked to support a 24/7 service, including unsociable hours and holidays.
  • Pride in work – open to suggesting and considering alternative methods to continuously enhance our service.
Skills and Abilities Essential Criteria
  • Clear and accurate communication skills.
  • Ability to function effectively as part of a team, relating to colleagues at all levels across our extensive multi-site organization with tact and diplomacy.
  • Follow instructions diligently and ensure that the services provided align with established processes and best practices.
  • Prioritize personal workload and take responsibility for achieving results within agreed timelines and standards, adapting to changing priorities and pressures.
  • Use initiative to identify workplace issues, responding swiftly and calmly to focus on solutions.
  • Maintain confidentiality when transporting patients and their records.
  • Attention to detail – ensuring documents and patients are in the correct locations at the appropriate times.
  • Proficient in operating electrical equipment and adhering to relevant legislation and Trust Regulations, including Health & Safety.
  • Emotionally resilient and sensitive when interacting with distressed relatives and the deceased.
Experience and Knowledge Essential Criteria
  • Ability to organize and prioritize personal workload while following written and verbal instructions.
  • Previous experience in delivering quality customer service, particularly in patient/client/customer interactions.
  • Prior experience in cleaning and/or portering roles.
  • Capacity to understand and comply with detailed procedures, interpret signs and instructions, and retain information effectively.
  • Comfortable working with information technology, including digital devices and Microsoft Office applications.
Qualifications and Training Essential Criteria
  • GCSE English and Maths, grade C or above, or grade 9-4, or an equivalent qualification in English and Maths.
Desirable Criteria
  • Demonstrated ability to pursue the NVQ Level 2 Facilities Services qualification and other training as identified by the Trust.

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