Residential Block Management Lead

4 hours ago

Portsmouth, Portsmouth, United Kingdom Dove & Hawk Full time

Job Overview

Dove & Hawk Property Recruitment is seeking an experienced Residential Block Management Lead to join our team. This role will be responsible for overseeing a team of Block Managers, ensuring the efficient and effective management of residential blocks within the assigned area.

About the Role

This leadership position involves strategic oversight, mentoring, and operational management, with a strong focus on maintaining compliance with Health & Safety regulations, delivering exceptional service to clients and residents, and managing conflict. The role requires a proactive approach in public speaking, presenting, and fostering a culture of compliance across the team.

Key Responsibilities

  • Team Leadership & Development: Oversee a team of 5 Block Managers, providing guidance, mentorship, and professional development to ensure high performance and effective team dynamics.
  • Conduct regular one-on-one meetings and performance reviews with Block Managers, ensuring continuous improvement and development.
  • Foster a collaborative and results-driven team culture, promoting best practices, knowledge sharing, and adherence to Health & Safety standards.
  • Address any performance or team-related issues, using conflict management skills to maintain a harmonious and productive work environment.

Operational Oversight:

  • Ensure Block Managers are effectively managing day-to-day operations, including property inspections, maintenance, and emergency response.
  • Oversee the preparation and management of service charge budgets, ensuring accuracy and compliance with agreed budgets.
  • Monitor property performance, including financial health, maintenance schedules, and tenant satisfaction, and take corrective action where necessary.

Compliance & Risk Management:

  • Health & Safety Compliance: Ensure that all residential blocks under management comply with all relevant Health & Safety regulations, building codes, and fire safety requirements. Regularly audit sites to ensure compliance with current legislation and best practice.
  • Conduct regular risk assessments and property inspections, identifying hazards and ensuring that safety protocols are in place.
  • Ensure that all necessary safety documentation, such as fire risk assessments and maintenance records, are up to date and accessible.
  • Stay updated with industry trends, changes in Health & Safety regulations, and best practices to ensure continuous compliance.
  • Respond promptly and appropriately to any incidents or accidents, ensuring proper reporting and follow-up in line with legal obligations.

Conflict Management & Resolution:

  • Act as the key escalation point for managing disputes or complaints from residents, contractors, or clients, using advanced conflict management techniques to resolve issues.
  • Develop and implement strategies for proactively managing tenant and resident relations to minimise disputes.
  • Ensure that all legal and contractual obligations are upheld in conflict situations, and manage the resolution process efficiently.

Strategic Planning & Growth:

  • Contribute to the strategic development and growth of the property management function, identifying opportunities for expansion or service improvements.
  • Support business development activities, including attending client pitches and assisting in tender submissions.
  • Continuously review internal processes to drive operational efficiencies and improve service delivery.

Reporting & Performance Monitoring:

  • Review and analyse property performance, financial data, and client feedback, preparing comprehensive reports for senior management.
  • Monitor and evaluate Block Managers' adherence to KPIs and SLAs, identifying areas for improvement.
  • Ensure timely and accurate reporting of all key operational metrics to senior management.

Experience Required:

  • A proven track record in managing a team of Block Managers.
  • Previous experience in leading and managing teams within a property management setting.
  • Strong experience in handling conflict management, presenting, and public speaking at both client and internal levels.

Qualifications Required:

  • MIRPM (Member of the Institute of Residential Property Management) or working towards it.
  • A valid driving licence and access to a vehicle, as travel between sites is required.

Work Arrangements:

  • Hybrid role with 2 days in office near Portsmouth and 3 days at home or travel across the region to meet with Block Managers, clients, and contractors.

Hours & Salary:

  • Full-time, Monday to Friday, 8am-4pm (2 days in office)
  • £50-60,000pa, plus benefits package (including car allowance, pension, and bonus).

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