Case Officer
3 weeks ago
Office Angels is recruiting for a Case Officer to join our team in Manchester City Centre. As a Case Officer, you will be responsible for assessing, monitoring, and tracking complaints, drafting responses to complainants, and escalating them if necessary.
Key Responsibilities:- Process complaints and recommend/decide on the appropriate course of action.
- Work with regional teams to progress complaints quickly by liaising with senior team members to ensure work is completed to standard.
- Quality check your own and others' work.
- Update the in-house database to ensure your work is recorded accurately.
- Manage your own caseload of complaints.
- Excellent verbal and written English.
- Experience of using a variety of databases and IT applications, especially Excel, Word, Outlook, and Microsoft Teams.
- Ability to follow stringent policies and procedures.
- Weekly pay.
- Hybrid working.
This is a temporary role, guaranteed for a minimum of three to six months, with a strong possibility of extension. The organisation works under a hybrid model, with the expectation for employees to work a minimum of three days in the office and two days from home. However, it is mandatory for new starters to attend the office every day during the training period.
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Case Officer
5 days ago
Manchester, United Kingdom Office Angels Full timeJob Title: Case OfficerJob Type: Temporary, Full-timeLocation: Manchester City CentreJob Description:We are seeking a skilled Case Officer to join our team at a regulatory body based in Manchester City Centre. As a Case Officer, you will be responsible for assessing, monitoring, and tracking complaints, drafting responses to complainants, and escalating them...
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Case Officer
3 weeks ago
Manchester, United Kingdom Office Angels Full timeJob Title: Case OfficerOffice Angels is recruiting for a Case Officer to join a regulatory body based in Manchester City Centre. The role involves assessing, monitoring, and tracking complaints, drafting responses to complainants, and escalating them if necessary.Key Responsibilities:Process complaints and recommend/decide on the appropriate course of...
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Case Officer
3 weeks ago
Manchester, United Kingdom Office Angels Full timeJob Title: Case OfficerOffice Angels is recruiting for a Case Officer to join a regulatory body based in Manchester City Centre. The role involves assessing, monitoring, and tracking complaints, drafting responses to complainants, and escalating them if necessary.Key Responsibilities:Process complaints and recommend/decide on the appropriate course of...
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Case Officer
3 weeks ago
Manchester, United Kingdom Office Angels Full timeJob Title: Case OfficerOffice Angels is recruiting for a Case Officer to join a regulatory body based in Manchester City Centre. The purpose of this role is to assess, monitor, and track complaints, draft responses to complainants, and escalate them if necessary.Key Responsibilities:Process complaints and recommend/decide on the appropriate course of...
-
Case Officer
3 weeks ago
Manchester, United Kingdom Office Angels Full timeJob Title: Case OfficerOffice Angels is recruiting for a Case Officer to join a regulatory body based in Manchester City Centre. The purpose of this role is to assess, monitor, and track complaints, draft responses to complainants, and escalate them if necessary.Key Responsibilities:Process complaints and recommend/decide on the appropriate course of...
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