Case Officer

3 weeks ago


Manchester, United Kingdom Office Angels Full time
Job Title: Case Officer

Office Angels is recruiting for a Case Officer to join our team in Manchester City Centre. As a Case Officer, you will be responsible for assessing, monitoring, and tracking complaints, drafting responses to complainants, and escalating them if necessary.

Key Responsibilities:
  • Process complaints and recommend/decide on the appropriate course of action.
  • Work with regional teams to progress complaints quickly by liaising with senior team members to ensure work is completed to standard.
  • Quality check your own and others' work.
  • Update the in-house database to ensure your work is recorded accurately.
  • Manage your own caseload of complaints.
Requirements:
  • Excellent verbal and written English.
  • Experience of using a variety of databases and IT applications, especially Excel, Word, Outlook, and Microsoft Teams.
  • Ability to follow stringent policies and procedures.
Benefits:
  • Weekly pay.
  • Hybrid working.

This is a temporary role, guaranteed for a minimum of three to six months, with a strong possibility of extension. The organisation works under a hybrid model, with the expectation for employees to work a minimum of three days in the office and two days from home. However, it is mandatory for new starters to attend the office every day during the training period.


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