Case Officer
2 months ago
Case Officer
£14.74 per hour
Manchester City Centre
Hybrid working
Temporary - Minimum 6 months
Full-time (37 hours per week)
Office Angels are recruiting for a Case Officer for a regulatory body whose head office is based in Manchester City Centre. The purpose of this role is to assess, monitor and track complaints, draft responses to complainants, and escalate them if necessary. The ideal candidate will have strong administrative experience and ideally will have previous experience of managing a caseload.
This vacancy is temporary, guaranteed for a minimum of three to six months, however there is a strong possibility of extension and you will have the ability to apply for permanent positions. The organisation works under a hybrid model, with the expectation for its employees to work a minimum of 3 days in the office and 2 days from home; however, it is mandatory for new starters to attend the office every day during the training period.
This role is due to start imminently, thus you must be available to start at a relatively short notice. Due to the nature of the organisation, the successful candidate will be subject to a standard DBS check and a 3-year reference clearance, and you will be required to provide up-to-date proofs of address and contact details of referees.
Key Responsibilities:
Processing complaints and recommending/deciding on the appropriate course of action.
Working with regional teams to progress complaints quickly by liaising with senior team members to ensure work is completed to standard.
Providing an excellent service to complainants.
Email correspondence.
Quality checking yours and others work.
Supporting the administrators within the team.
Following strict procedures and protocols.
Updating the in-house database to ensure your work is recorded currently.
Following strict processes and procedures.
Managing own caseload of complaints.
Person Specification:
Excellent verbal and written English (essential).
Previous administration experience in a busy environment (essential).
Experience of using a variety of databases and IT applications, especially Excel, Word, Outlook and Microsoft Teams (essential).
Ability to work at pace and work independently (essential).
Excellent organisational skills (essential).
Ability to follow stringent policies and procedures (essential).
Basic understanding of safeguarding (desirable).
Experience of managing own caseload (desirable).
Benefits:
Weekly pay
Hybrid working
If you are interested, please apply or email your CV to (url removed). If you have a question about the role, feel free to give the office a call on (phone number removed)
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website
-
Case Officer
4 weeks ago
Manchester, United Kingdom Office Angels Full timeJob Title: Case OfficerJob Type: Temporary, Full-timeLocation: Manchester City CentreJob Description:We are seeking a skilled Case Officer to join our team at a regulatory body based in Manchester City Centre. As a Case Officer, you will be responsible for assessing, monitoring, and tracking complaints, drafting responses to complainants, and escalating them...
-
Case Officer
1 month ago
Manchester, United Kingdom Royal British Legion Trading Ltd Full timeAre you passionate about advising, advocating, or guiding local communities?Ready to take your career to new heights with one of the UKs most impactful charities?Join us in empowering communities and making a lasting difference.Were looking for a dedicated Case Officer to manage casework and provide direct support, advice, and guidance to beneficiaries on a...
-
Case Officer, Mergers
5 months ago
Manchester, United Kingdom Competition & Markets Authority Full time**Details**: **Reference number**: - 358458**Salary**: - £36,550 - £40,975- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Higher Executive Officer**Contract type**: - Permanent**Business area**: - Mergers**Type of role**: - Economist - Investigation - Legal Services - Project Delivery**Working pattern**: -...
-
Complaints and Review Case Office..
5 months ago
Manchester, United Kingdom General Medical Council Full time**Directorate** Corporate Directorate **Job function** Corporate Review **Location** Manchester **Level** 4 **Salary** Manchester Level 4 £29,000 - £33,012 **Contract** Secondment **Closing date** **Assessment date** Interviews will be held on 14 & 15 August **Job reference** GMC4127 Complaints & Review Case Officer - 6 Months...
-
Complaints and Review Case Officer
5 months ago
Manchester, United Kingdom General Medical Council Full time**Directorate** Corporate Directorate **Job function** Corporate Review **Location** Manchester **Level** 4 **Salary** Manchester Level 4 £29,000 - £33,012 **Contract** Permanent **Closing date** **Assessment date** Interviews will be held on 14 & 15 August **Job reference** GMC4126 Complaints & Review Case Officer This role will be a...
-
Complaints and Review Case Office..
5 months ago
Manchester, United Kingdom General Medical Council Full time**Directorate** Corporate Directorate **Job function** Corporate Review **Location** Manchester **Level** 4 **Salary** Manchester Level 4 £29,000 - £33,012 **Contract** Fixed Term **Closing date** **Assessment date** Interviews will be held on 14 & 15 August **Job reference** GMC4127 Complaints & Review Case Officer - 6 Months...
-
Neurorehabilitation Case Management Officer
4 weeks ago
Manchester, United Kingdom NHS Greater Manchester Integrated Care Full timeJob SummaryThis is an exciting opportunity to join a newly established Neurorehabilitation case management team within NHS Greater Manchester Integrated Care.The successful candidate will provide administrative support to the specialist case management function for neurorehabilitation, ensuring the smooth running of the department.The post holder will...
-
Neurorehabilitation Case Management Officer
3 weeks ago
Manchester, United Kingdom NHS Greater Manchester Integrated Care Full timeAbout the RoleThe NHS Greater Manchester Integrated Care is seeking a highly skilled and experienced Administrative Support Specialist to join their Neurorehabilitation case management team. As an Administrative Support Specialist, you will provide administrative support to the specialist case management function for neurorehabilitation, ensuring the smooth...
-
Case Progression Support Officer
5 months ago
Manchester, United Kingdom Home Office Full time**Details**: **Reference number**: - 350194**Salary**: - £24,800**Job grade**: - Administrative Officer**Contract type**: - Permanent**Business area**: - HO - Immigration Enforcement - HO Immigration Enforcement - Civil Penalty Compliance Team**Type of role**: - Operational Delivery**Working pattern**: - Full-time**Number of jobs available**: -...
-
Case Manager
3 weeks ago
Manchester, United Kingdom Valorem Partners Full timeCase Manager – Buy to let – Specialist Property FinanceSalary: Attractive salary up to £30k + Commission paid per completion+ benefits.Location: Salford Quays, Manchester.Office based Mon-FriCareer Progression: Excellent growth opportunities within a successful lenderAre you a proactive Case Manager looking to advance your career in the dynamic world of...
-
Case Manager
2 weeks ago
Manchester, United Kingdom Valorem Partners Full timeCase Manager – Buy to let – Specialist Property FinanceSalary: Attractive salary up to £30k + Commission paid per completion+ benefits.Location: Salford Quays, Manchester.Office based Mon-FriCareer Progression: Excellent growth opportunities within a successful lenderAre you a proactive Case Manager looking to advance your career in the dynamic world of...
-
Case Manager
1 week ago
Manchester, United Kingdom Valorem Partners Full timeJob Description Case Manager – Buy to let – Specialist Property Finance Salary : Attractive salary up to £30k + Commission paid per completion+ benefits. Location : Salford Quays, Manchester. Office based Mon-Fri Career Progression : Excellent growth opportunities within a successful lender Are you a proactive Case Manager looking to advance your...
-
Tribunal Case Worker/legal Officer
5 months ago
Manchester, United Kingdom HM Courts and Tribunals Service Full time**Details**: **Reference number**: - 325954**Salary**: - £32,827 - £35,678- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Higher Executive Officer- HEO**Contract type**: - Permanent**Type of role**: - Legal Services**Working pattern**: - Full-time**Number of jobs available**: - 1Contents Location About the...
-
Remortgage Case Handler
5 months ago
Manchester, United Kingdom Connells Group Full timeWe are recruiting for a **Remortgage Case Handler** based in our **Manchester Office.** This role would suit someone who holds or has recently graduated with a Law Degree. **Key responsibilities of a Remortgage Case Handler** - Deal with incoming correspondences from clients and ensure that these are recorded on our case management system. - Undertake...
-
Case Manager
3 weeks ago
Bolton, Greater Manchester, United Kingdom Fintelligent Search Full time €23,000Are you ready to elevate your career with a dynamic company that's continuously growing? Our client is on the lookout for a First Charge Mortgage Case Manager to join their bustling office in Horwich, Bolton. If you're passionate about delivering outstanding customer service and thrive in a lively office setting, this could be the perfect opportunity...
-
Case Manager
2 weeks ago
bolton, greater manchester, United Kingdom Fintelligent Search Full timeAre you ready to elevate your career with a dynamic company that's continuously growing? Our client is on the lookout for a First Charge Mortgage Case Manager to join their bustling office in Horwich, Bolton. If you're passionate about delivering outstanding customer service and thrive in a lively office setting, this could be the perfect opportunity for...
-
Safety Case Engineer
6 months ago
Manchester, United Kingdom Jacobs Full timeSafety Case Engineer -(EST00023G) Your Impact: Do you have excellent communication skills and an eye for detail? Would you like to work in a growing sector, for a company that will support your long-term career development? Our business is growing and we’re recruiting experienced Safety Case Engineers at all levels . If you have experience...
-
Case Manager
4 weeks ago
Horwich, Greater Manchester, United Kingdom Fintelligent Search Full time €23,000Are you ready to elevate your career with a dynamic company that's continuously growing? Our client is on the lookout for a First Charge Mortgage Case Manager to join their bustling office in Horwich, Bolton. If you're passionate about delivering outstanding customer service and thrive in a lively office setting, this could be the perfect opportunity for...
-
Compliance & Safeguarding Case Worker
5 months ago
Manchester, United Kingdom British Cycling Full time**Role Title: Compliance and Safeguarding Case Worker** **Salary : Up to £25,500 per annum, dependent on experience** **About British Cycling** Whether through the unbridled success of the Great British Cycling Team, or the incredible work we do within England at British Cycling we want to inspire the next generation and encourage as many people as...
-
Litigation Case Manager
2 weeks ago
Manchester, United Kingdom Horwich Farrelly Full timeAbout the RoleWe are currently recruiting for an experienced Litigation Executive to join our Motor & Casualty Department in Manchester or Liverpool offices.The role involves working independently and as part of a successful Motor & Casualty team. The ideal candidate will have a law degree, GDL, LPC, or equivalent qualifications, and previous file handling...