Case Officer
4 weeks ago
Job Title: Case Officer
Job Type: Temporary, Full-time
Location: Manchester City Centre
Job Description:
We are seeking a skilled Case Officer to join our team at a regulatory body based in Manchester City Centre. As a Case Officer, you will be responsible for assessing, monitoring, and tracking complaints, drafting responses to complainants, and escalating them if necessary.
Key Responsibilities:
- Process complaints and recommend/decide on the appropriate course of action.
- Work with regional teams to progress complaints quickly by liaising with senior team members to ensure work is completed to standard.
- Quality check your own and others' work.
- Update the in-house database to ensure your work is recorded accurately.
- Manage your own caseload of complaints.
Requirements:
- Excellent verbal and written English.
- Experience of using a variety of databases and IT applications, especially Excel, Word, Outlook, and Microsoft Teams.
- Ability to follow stringent policies and procedures.
Benefits:
- Weekly pay.
- Hybrid working.
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