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Lodge Manager

2 months ago

Saint Peters, Kent, United Kingdom Churchill Estates Management Ltd Full time
About the Role

We are seeking an exceptional Lodge Manager to join our team at Churchill Estates Management Ltd. As a key member of our team, you will be responsible for managing the day-to-day operations of our retirement development, ensuring a high level of customer service and satisfaction for our Home Owners.

As a Lodge Manager, you will be the trusted point of contact for our Home Owners, providing a friendly and approachable service. You will be responsible for coordinating activities and events, managing maintenance and repairs, and ensuring the overall smooth running of the development.

Key Responsibilities
  • Manage the maintenance and repair of the property, ensuring a high level of quality and efficiency
  • Provide exceptional customer service to our Home Owners, responding to their needs and concerns in a timely and professional manner
  • Coordinate activities and events for our Home Owners, including social events, maintenance schedules, and other initiatives
  • Manage contractors and suppliers, ensuring that all work is carried out to a high standard and within budget
  • Conduct health and safety checks, ensuring that the development is safe and secure for our Home Owners
Requirements

To be successful in this role, you will need to have a background in administration and customer service, with experience of working in a similar environment. You will be a strong communicator, with excellent interpersonal skills and the ability to work independently. You will also need to be computer literate, with experience of using Microsoft Office applications.

We are looking for someone who is passionate about providing excellent customer service, with a focus on delivering a high level of satisfaction for our Home Owners. If you are a motivated and organized individual, with a strong work ethic and a commitment to excellence, we would love to hear from you.

What We Offer
  • Annual holiday entitlement of 24 days + Bank Holidays
  • A day off on your Birthday
  • Life Assurance
  • Eye Care reimbursement
  • Colleague Introduction reward scheme
  • Professional development and qualifications
  • Thorough induction and ongoing training