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Front of House Service Ambassador

1 month ago

Basingstoke, Hampshire, United Kingdom German Doner Kebab Full time

German Doner Kebab is changing the perception of the kebab world. Kebabs Done Right. With over 90 restaurants worldwide, we are proud to be a market leader in the Casual Dining sector.

We are looking for Team Members who have what it takes to grow with us and share in our success. Your role is crucial in helping to achieve our brand standards, work within a great team, and ensure every guest leaves the restaurant having had a great experience and they will want to return to us.

The ideal candidate will support and work as part of a team to deliver exceptional food quality, outstanding guest care, and amazing service. Key responsibilities include:

  • Providing an excellent guest experience by being attentive, responsive, and friendly at all times.
  • Assisting guests in choosing meals and drinks and providing additional up-sell information.
  • Processing guests 'orders through the POS system.
  • Delivering orders to the kitchen and assisting in preparing and packing food and beverages.
  • Ensuring that the portion of food being packed or served looks appealing.
  • Promoting additional food items to complement the guest experience & increase sales.
  • Processing sales, providing guests with receipts, and delivering food.
  • Greeting EVERY guest in a genuine and warm manner.
  • Answering the telephone and dealing with an enquiry.
  • Assembling and packaging orders to the brand standard.
  • Keeping all guest areas clean, sanitary, and tidy.

Key skills and knowledge needed for the job include:

  • Able to speak clearly and listen attentively to guests and other team members.
  • Maintain a clean & smart appearance.
  • Display a positive and enthusiastic approach to all tasks.
  • Exhibit a cheerful and helpful attitude, and always provide excellent guest care.
  • Adapt to changing business volume levels with a sense of urgency.
  • Demonstrate a complete understanding of the menu & Allergens.
  • Be able to follow instructions to achieve brand standards (The GDK way).
  • Maintain the ability to be cross-trained in all areas of the kitchen and front counter.
  • Believe and care for exceptional guest service and impeccable standards.

We offer a full Career Pathway and support you with fantastic progression opportunities. Estimated salary: £18,000 - £22,000 per annum depending on location and experience.