Customer Service Representative

3 days ago


Bath, Bath and North East Somerset, United Kingdom ROTORK PLC Full time
Job Title: Customer Service Representative Job Summary: We are seeking a highly skilled Customer Service Representative to join our team at Rotork PLC. As a key member of our customer-facing team, you will be responsible for providing exceptional levels of service to our customers, managing order developments from receipt through to delivery, and ensuring customers are kept updated on order developments at all times. Key Responsibilities: * Provide proactive and timely customer service to meet customer expectations * Manage order developments from receipt through to delivery * Work closely with the Quality department to resolve and investigate customer quality complaints * Ensure customer expectations are met through to resolution and on-time delivery Requirements: * Must have experience in a similar role * Commercial awareness or a background in Customer Service * Ability to read Engineering drawing (advantageous) * Experience in Manufacturing / Production environment (advantageous) What We Offer: * Opportunity to work with a market-leading global flow control and instrumentation company * Collaborative and dynamic work environment * Professional development and growth opportunities About Rotork: Rotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow or liquids, gases and powders across many industries worldwide. Our purpose is Keeping the World Flowing for Future Generations. We are committed to engineering excellence, safety, and sustainability. How to Apply: If you are a motivated and customer-focused individual with a passion for delivering exceptional service, please submit your application.

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