Vodafone's Voice and Roaming Services Fraud Manager
2 weeks ago
About the Role:
We are looking for a seasoned professional to join our team as a Vodafone's Voice and Roaming Services Fraud Manager. As a key member of our fraud risk management team, you will be responsible for leading the development and implementation of a comprehensive fraud risk strategy, managing delivery against agreed KPIs, and maintaining an effective Fraud Management System (FMS).
Main Responsibilities:- Lead the development and implementation of a clear and transparent fraud risk strategy across Vodafone Voice & Roaming Services (VRS) in accordance with Group Policies.
- Manage delivery against agreed KPIs between VRS and VOIS team in India, ensuring high levels of performance and engagement.
- Proactively maintain an effective 'risk-based' fraud detection & prevention FMS, including the proactive use of third-party data sources.
- Provide advice & guidance to external customers, Local Market, Vodafone Group Entities, and other areas of Vodafone business.
- Perform detailed data analytics across VRS data sets, identifying international traffic trends and anomalies that may present commercial risks and supporting risk-based commercial decisions.
Requirements:
- Highly numerate, with Degree/Technical qualifications in Business Management, Commerce, Information technology, Data Analytics or similar.
- Competent keyboard skills including Excel, Power BI applications, knowledge or interest in the use of Gen AI/Machine Learning tooling, and experience in the Telecoms or IT sector.
- Knowledge or experience of key fraud threats in an international voice & messaging environment.
- The ability to implement effective strategies and focus on key deliverables to minimize exposure to financial loss and brand repute.
- Effective and collaborative communication skills to ensure key outcomes through engagement across all stakeholders, the ability to influence key decisions.
Salary Estimate: $120,000 - $140,000 per annum, depending on location and experience.
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