International Voice and SMS Fraud Lead

2 weeks ago


Newbury, West Berkshire, United Kingdom Vodafone Full time

Vodafone's International Voice and SMS Fraud Lead Job Summary:

We are seeking a highly skilled professional to lead our international voice and SMS fraud risk management efforts. The successful candidate will be responsible for developing and implementing a comprehensive fraud risk strategy, managing delivery against agreed KPIs, and maintaining an effective Fraud Management System (FMS).

Main Responsibilities:
  • Develop and implement a clear and transparent fraud risk strategy across Vodafone Voice & Roaming Services (VRS) in accordance with Group Policies.
  • Manage delivery against agreed KPIs between VRS and VOIS team in India, ensuring high levels of performance and engagement.
  • Proactively maintain an effective 'risk-based' fraud detection & prevention FMS, including the proactive use of third-party data sources.
  • Provide advice & guidance to external customers, Local Market, Vodafone Group Entities, and other areas of Vodafone business.
  • Perform detailed data analytics across VRS data sets, identifying international traffic trends and anomalies that may present commercial risks and supporting risk-based commercial decisions.

Requirements:

  • Highly numerate, with Degree/Technical qualifications in Business Management, Commerce, Information technology, Data Analytics or similar.
  • Competent keyboard skills including Excel, Power BI applications, knowledge or interest in the use of Gen AI/Machine Learning tooling, and experience in the Telecoms or IT sector.
  • Knowledge or experience of key fraud threats in an international voice & messaging environment.
  • The ability to implement effective strategies and focus on key deliverables to minimize exposure to financial loss and brand repute.
  • Effective and collaborative communication skills to ensure key outcomes through engagement across all stakeholders, the ability to influence key decisions.

Salary Estimate: $110,000 - $130,000 per annum, depending on location and experience.



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