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Customer Service Liaison Officer

2 months ago

Basingstoke, Hampshire, United Kingdom Alexander Fisher Recruitment Full time
Job Description

We are seeking an experienced Resident Liaison Officer to join our team at Alexander Fisher Recruitment. This is a permanent role covering a project in the Basingstoke area.

Key Responsibilities:

  • Facilitate the smooth running of projects by building and maintaining positive relationships between residents, subcontractors, client representatives, and the team.
  • Work closely with Project and site management teams to ensure quality of customer service is maintained to a high level, including resolution of issues raised.
  • Liaise with site teams and Project Managers to ensure the smooth running of the project.
  • Perform basic site administration, including data entry of the in-house 'probe' system for:
    • Delivery receipts - Update deliveries on probe and ensure hard copies are sent/collected for the attention of the Accounts Team.
    • Site stock takes - Update and send information to head office by you once a week following the stock take.
    • Right to Work Checks - Check the right to work for subcontractors, including taking copies of passports or checking settlement status on the government website.
  • Respond to all resident issues, working closely with project and site management teams to ensure resolution of issues raised and recommend changes, in line with company policies.
  • Answer phone calls and make any necessary appointments.
  • Work with client and resident representatives to track all services within the project, issues raised, and their resolution.