Resident Liaison Officer
1 month ago
We are seeking an experienced Resident Liaison Officer to join our team in Basingstoke. This is a fantastic opportunity to work with a reputable company that offers a range of benefits, including healthcare and pension schemes.
Key Responsibilities:- Facilitate the smooth running of projects by building and maintaining positive relationships between residents, sub-contractors, client representatives, and the team.
- Work closely with Project and site management teams to ensure quality of customer service is maintained to a high level, including resolution of issues raised.
- Maintain working relationships with client representatives to reduce duplication and ensure consistency of information and approach.
- Liaise with site team and Project Manager to ensure the smooth running of the project.
- Basic site administration, including data entry of the in-house 'probe' system for delivery receipts, site stock takes, and update and close out alerts.
- Draft responses and communications for residents and other parties.
- Respond to all resident issues, working closely with project and site management teams to ensure resolution of issues raised and recommend changes, in line with company policies.
- Experience in a Resident Liaison Officer role, preferably in a live tenanted property environment.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Basic IT skills, including data entry and use of in-house systems.
This is a full-time role, and the successful candidate will be required to work closely with the project and site management teams to ensure the smooth running of the project. If you are a motivated and experienced Resident Liaison Officer looking for a new challenge, please apply today.
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