Customer Service Liaison

3 weeks ago


Basingstoke, Hampshire, United Kingdom Office Angels Full time
Key Customer Co-ordinator Job Description

Office Angels is partnering with a forward-thinking client to recruit a Key Customer Co-ordinator. This role offers a hybrid work pattern of 3 days in the office and 2 from home.

Key Responsibilities:
  1. Liaising with Key Accounts: Ensure prompt and accurate responses to all correspondence received from Key Accounts and other UK customers.
  2. Query Resolution: Resolve and respond to queries and claims promptly, accurately, and legibly in line with department service levels to facilitate payment.
  3. Business Reporting: Provide monthly business reports on designated Key Accounts.
  4. Dispatch Performance: Monitor dispatch performance of orders through the warehouse and assist in workload management.
  5. Team Collaboration: Maintain high standards of behaviour within the team, conducting oneself in a positive manner that promotes the Customer Service Department and company values.
  6. Flexibility: Possess a flexible attitude to cover functions outside of the normal remit, if circumstances require.
  7. Training and Development: Attend training courses that the Key Accounts Manager or Head of Department feels would be beneficial to the role or career development.
  8. UK Customer Services: Possess a thorough understanding of UK Customer Services processes.
  9. Organisation and Time Management: Be highly organised with well-developed time management skills and able to work effectively in a pressurised environment.
  10. Microsoft Office: Have a good working knowledge of Microsoft Office applications, including Outlook, Word, and PowerPoint, as well as excellent working knowledge of Microsoft Office Excel 2010.
  11. Teamwork: Exhibit a flexible and willing attitude, able to work within a team environment.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role, your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.



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