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Accommodation and Cleaning Operations Manager

2 months ago


Bognor Regis, United Kingdom Butlins Full time
About the Role

We are seeking a highly skilled and experienced Accommodation and Cleaning Operations Manager to join our team at Butlins. As a key member of our operations team, you will be responsible for ensuring the smooth delivery of our cleaning services, maintaining high standards of cleanliness and guest satisfaction.

Key Responsibilities
  • Manage and coordinate the cleaning operations team to ensure efficient and effective delivery of services.
  • Develop and implement strategies to improve guest satisfaction and cleanliness standards.
  • Conduct regular quality control checks to ensure compliance with our Clean and Fault Free (CAFF) standards.
  • Lead feedback conversations with team members to identify areas for improvement and implement corrective actions.
  • Manage the impact on our Profit and Loss (P&L) statement and effectively execute our Right People, Right Place, Right Time (RPRRT) strategy.
About You

We are looking for a highly motivated and experienced professional with a strong background in facilities management and team leadership. You will have excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.

Key Qualifications and Experience
  • Extensive experience in managing cleaning or soft services teams, with a proven track record of delivering high standards of cleanliness and guest satisfaction.
  • Strong knowledge of facilities management principles and practices.
  • Excellent leadership and communication skills, with the ability to motivate and coach team members.
  • Ability to work effectively in a fast-paced environment, with a strong focus on quality and customer satisfaction.
About Butlins

Butlins is a leading provider of family holidays and short breaks, with a reputation for delivering high-quality entertainment and hospitality. We are committed to providing our guests with an Altogether More Entertaining and Fun Break, and we are looking for talented individuals to join our team who share our values and passion for delivering exceptional customer experiences.