Cluster Sales Manager for Novotel Hotels

6 days ago

Leeds, United Kingdom Novotel Leeds Centre Full time

Position Overview: The Cluster Sales Manager plays a pivotal role in identifying and cultivating new business prospects while overseeing the management of Corporate, Leisure, and MICE accounts for both Novotel Sheffield and Novotel Leeds. This position also entails the comprehensive management of administrative functions within the Sales department, collaborating closely with the Hotels' General Managers and dedicated team members.

Key Responsibilities:

  1. Manage and nurture accounts to ensure sustained service and development, driving overall revenue growth and monitoring performance.
  2. Develop and implement strategies for transient corporate business, leisure groups, and MICE, in alignment with General Managers' directives.
  3. Identify and pursue new business opportunities from both existing and potential clients.
  4. Conduct site visits to gather market intelligence, establish local connections, and assess business potential.
  5. Document objectives and planned activities for managed accounts through an account development plan, providing regular updates to General Managers.
  6. Achieve monthly performance targets related to appointments, account management calls, client meetings, and revenue goals as established by management.
  7. Engage in the RFP process, ensuring timely completion of rate loading.
  8. Renegotiate and renew annual corporate accounts as necessary.
  9. Leverage Accor's sales network and tools, including CVENT, to enhance sales efforts.
  10. Recommend participation in relevant industry associations, sales trips, and trade shows to support hotel budget goals.
  11. Participate in marketing initiatives, familiarization trips, client hospitality events, presentations, and promotional activities.
  12. Maintain and update sales contact lists and account information to ensure accuracy.
  13. Meet established KPIs related to client engagement and account management.
  14. Manage a portfolio of existing accounts to retain and grow business.
  15. Stay informed about the hotel's financial status and selling strategies compared to previous years and current budgets.
  16. Monitor competitors' market share, client interactions, and pricing strategies.
  17. Collaborate with the Accor Sales Network to achieve monthly sales targets.
  18. Conduct market research and outreach campaigns to identify new business leads.
  19. Assist hotel teams with administrative tasks, ensuring all necessary documentation is maintained.
  20. Attend regular sales meetings to discuss strategies and performance.

Guest Relations:

  1. Present a professional and welcoming image of the hotels at all times.
  2. Prioritize guest comfort and satisfaction in all interactions.
  3. Foster positive relationships with guests, visitors, and colleagues to create a cohesive team environment.
  4. Provide high-quality, personalized service to enhance guest experiences.
  5. Address guest feedback promptly and effectively.
  6. Promote hotel facilities, services, and local attractions actively.

General Administration:

  1. Participate in ongoing training programs, including fire safety training, to ensure compliance with hotel procedures.
  2. Adapt to changes in departmental needs as dictated by industry trends or company policies.
  3. Report any suspicious activities or safety hazards to management immediately.
  4. Exhibit flexibility in job duties and scheduling, including covering shifts as needed.
  5. Ensure confidentiality and discretion regarding sensitive information.

Talent Development:

  1. Implement ongoing on-the-job training programs to meet brand and service standards.
  2. Promote the hotel brand philosophy through exemplary behavior and communication skills.
  3. Maintain a professional demeanor towards guests and colleagues.
  4. Demonstrate pride in work and commitment to the Sales & Marketing team.

Note: This job description serves as a guideline for the primary responsibilities of the role and may be subject to change to meet the evolving needs of the business.

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