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Sales Manager for Cluster Hotels

3 months ago

Leeds, United Kingdom Novotel Leeds Centre Full time

Position Overview: The Cluster Sales Manager plays a pivotal role in identifying and cultivating new business opportunities while overseeing the management of Corporate, Leisure, and MICE accounts for both Novotel Sheffield and Novotel Leeds. This position also encompasses the overall administration management within the Sales department, collaborating closely with the Hotels' General Managers and dedicated team members.

Key Responsibilities:

  1. Manage accounts comprehensively, ensuring high standards of service while driving revenue growth and monitoring performance.
  2. Develop and implement strategies for transient corporate business, leisure groups, and MICE, in alignment with the General Managers' objectives.
  3. Proactively seek new business from both existing and potential clients.
  4. Conduct site visits to gather business intelligence, establish local contacts, and assess market potential.
  5. Document objectives and planned activities for managed accounts, providing regular updates to General Managers.
  6. Achieve monthly performance targets related to appointments, account management, and revenue generation as outlined by management.
  7. Facilitate the RFP process, ensuring timely completion of rate loading.
  8. Negotiate and renew annual corporate accounts as necessary.
  9. Leverage the Accor sales network and tools effectively, including CVENT for RFP processes.
  10. Recommend participation in industry associations, sales trips, and trade shows to enhance hotel visibility and achieve budgetary goals.
  11. Engage in marketing activities, familiarization trips, client hospitality events, and promotional initiatives.
  12. Maintain and update sales contact lists and account information diligently.
  13. Monitor hotel financial performance and selling strategies against previous years and current budgets.
  14. Stay informed about competitors' market share, client interactions, and developments.
  15. Conduct market research and telesales campaigns to identify new business opportunities.
  16. Assist hotel teams with administrative tasks, ensuring all necessary documentation is in place.
  17. Participate in regular sales meetings to discuss strategies and performance.

Guest Relations:

  1. Present a professional and welcoming image of the hotels at all times.
  2. Prioritize guest comfort and satisfaction in all interactions.
  3. Foster strong relationships with guests, colleagues, and other departments.
  4. Provide high-quality personalized services throughout guests' stays.
  5. Address guest feedback efficiently and effectively.
  6. Promote hotel facilities, services, and local attractions.

General Responsibilities:

  1. Participate in training programs, including fire safety training, to ensure compliance with hotel procedures.
  2. Adapt to changes in departmental needs as required by the industry or hotel.
  3. Report any suspicious activities or safety hazards to management immediately.
  4. Demonstrate flexibility in job duties and shift coverage as needed.

Talent Development:

  1. Implement ongoing on-the-job training programs to meet brand and service standards.
  2. Promote the hotel brand philosophy through exemplary behavior and communication skills.
  3. Maintain a professional demeanor towards guests and colleagues.
  4. Exhibit pride in work and contribute positively to the Sales & Marketing team.

Confidentiality Note: During the course of your duties, you will have access to sensitive information that requires confidentiality. Discretion is essential at all times.

This job description serves as a guide to the primary responsibilities and duties of the role and may be amended as necessary to meet the evolving needs of the business.