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Regional Sales Manager for Novotel Hotels

2 months ago

Leeds, United Kingdom Novotel Leeds Centre Full time

Position Overview: The Cluster Sales Manager plays a pivotal role in identifying and cultivating new business opportunities while overseeing the management of Corporate, Leisure, and MICE accounts for both Novotel Sheffield and Novotel Leeds. This position also entails the comprehensive management of administrative functions within the Sales department, collaborating closely with the Hotels' General Managers and dedicated team members.

Key Responsibilities:

  1. Manage and develop accounts to enhance service delivery and revenue growth.
  2. Formulate and implement strategies for transient corporate business, leisure groups, and MICE, in alignment with General Managers.
  3. Identify and target new business prospects from both existing and potential clients.
  4. Conduct market visits to gather business intelligence, establish local contacts, and assess competitive landscapes.
  5. Document objectives and planned activities for managed accounts through account development plans, providing regular updates to General Managers.
  6. Achieve monthly performance targets related to appointments, account management calls, and revenue generation as set by management.
  7. Engage in the RFP process to ensure timely completion of rate loading.
  8. Re-negotiate and renew annual corporate accounts as necessary.
  9. Leverage Accor's sales network and tools, including CVENT, to optimize sales processes.
  10. Recommend participation in industry associations, sales trips, and trade shows that align with hotel objectives.
  11. Support in-house marketing initiatives, client hospitality events, presentations, and promotional activities.
  12. Maintain and update sales contact lists and account information to ensure accuracy.
  13. Monitor and analyze the financial performance of the hotels in relation to previous years and current budgets.
  14. Stay informed about competitors' market share, client interactions, and pricing strategies.
  15. Collaborate with the Accor Sales Network to achieve overall sales targets on a monthly basis.
  16. Conduct market research and outreach campaigns to identify new business opportunities.
  17. Assist hotel teams with administrative tasks to ensure all accounts are properly documented.

Guest-Centric Approach:

  1. Present a professional and welcoming image of the hotels at all times.
  2. Prioritize guest comfort and satisfaction in all interactions.
  3. Foster strong relationships with guests, visitors, and colleagues to promote teamwork.
  4. Provide high-quality personalized services to enhance guest experiences.
  5. Address guest feedback efficiently and effectively.

General Administration:

  1. Participate in training programs, including fire safety training, to ensure compliance with hotel procedures.
  2. Adapt to changes in departmental needs as required by the industry or hotel.
  3. Report any suspicious activities or safety hazards to management immediately.
  4. Exhibit flexibility in job duties and shift coverage as needed.

Talent & Culture Responsibilities:

  1. Implement ongoing on-the-job training programs to uphold brand and service standards.
  2. Promote the hotel brand philosophy through exemplary behavior and communication skills.
  3. Maintain a polite and professional demeanor towards guests and colleagues.
  4. Demonstrate pride in delivering quality work as a motivated member of the Sales & Marketing team.

Special Note: This job description serves as a guide to the primary responsibilities and duties of the role. The hotel may amend this description to meet business needs and the evolving nature of the position.