Customer Service Liaison

1 week ago


Ilkeston, Derbyshire, United Kingdom CSC Recruitment Ltd Full time

About CSC Recruitment Ltd

CSC Recruitment Ltd is seeking a highly organized and customer-focused professional to join their team as a Customer Service Coordinator. This is an excellent opportunity for career development within a supportive and professional environment.

The Role

As a Customer Service Coordinator, you will be the first point of contact for homeowners, ensuring that their needs are met with efficiency and professionalism. You will play a key role in coordinating the resolution of customer issues, liaising with various teams, and maintaining high levels of customer satisfaction.

Key Responsibilities

  • Handle incoming customer inquiries and provide prompt, accurate responses.
  • Coordinate the resolution of customer issues by liaising with internal teams such as construction, sales, and aftercare.
  • Schedule and organize customer service visits and inspections.
  • Maintain and update customer records and service logs.
  • Ensure all customer interactions are documented and followed up in a timely manner.
  • Support the Customer Service Manager in day-to-day operations and administrative tasks.
  • Assist in the preparation of reports and customer service performance metrics.

Candidate Requirements

  • Previous experience in a customer service or administrative role, preferably within the housing or construction industry.
  • Strong organizational skills with the ability to manage multiple tasks simultaneously.
  • Excellent communication skills, both written and verbal.
  • Proficiency in Microsoft Office (Word, Excel, Outlook).
  • A proactive approach with a strong commitment to customer satisfaction.
  • Ability to work independently and as part of a team.

What's on Offer

  • Competitive salary of £27,000 per annum.
  • Permanent role with opportunities for career progression.
  • A supportive and professional work environment.
  • Comprehensive benefits package, including pension and health insurance.

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