Customer Service Liaison
1 week ago
About CSC Recruitment Ltd
CSC Recruitment Ltd is seeking a highly organized and customer-focused professional to join their team as a Customer Service Coordinator. This is an excellent opportunity for career development within a supportive and professional environment.
The Role
As a Customer Service Coordinator, you will be the first point of contact for homeowners, ensuring that their needs are met with efficiency and professionalism. You will play a key role in coordinating the resolution of customer issues, liaising with various teams, and maintaining high levels of customer satisfaction.
Key Responsibilities
- Handle incoming customer inquiries and provide prompt, accurate responses.
- Coordinate the resolution of customer issues by liaising with internal teams such as construction, sales, and aftercare.
- Schedule and organize customer service visits and inspections.
- Maintain and update customer records and service logs.
- Ensure all customer interactions are documented and followed up in a timely manner.
- Support the Customer Service Manager in day-to-day operations and administrative tasks.
- Assist in the preparation of reports and customer service performance metrics.
Candidate Requirements
- Previous experience in a customer service or administrative role, preferably within the housing or construction industry.
- Strong organizational skills with the ability to manage multiple tasks simultaneously.
- Excellent communication skills, both written and verbal.
- Proficiency in Microsoft Office (Word, Excel, Outlook).
- A proactive approach with a strong commitment to customer satisfaction.
- Ability to work independently and as part of a team.
What's on Offer
- Competitive salary of £27,000 per annum.
- Permanent role with opportunities for career progression.
- A supportive and professional work environment.
- Comprehensive benefits package, including pension and health insurance.
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