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Sales and Customer Service Director
2 months ago
About the Role:
We are seeking a dynamic and results-driven Branch Manager to lead our residential sales team at Burchell Edwards. As a Branch Manager, you will oversee the operations of the branch, driving sales, managing staff, and ensuring exceptional customer service delivery.
Key Responsibilities:
- Lead and motivate a team of sales agents to achieve sales targets and deliver exceptional customer service.
- Develop and implement strategies to drive sales growth and improve branch performance.
- Manage staff performance, providing coaching and development opportunities to ensure the team is equipped to meet business objectives.
- Foster a culture of excellence in customer service, ensuring that all customers receive a high-quality experience.
- Actively involved in listing properties and maintaining strong relationships with clients.
Requirements:
- Proven experience in a managerial role within the real estate industry.
- Strong leadership and people management skills.
- Exceptional customer care/service experience.
- Resilient, positive, organized, numerate, and detail-oriented.
- Excellent verbal and written communication skills.
- Hold a Full UK driving license.
About Burchell Edwards:
Burchell Edwards is a leading estate agency network based in the East and West Midlands, with the backing of one of the UK's biggest and most successful estate agency and property services companies. This means we can offer an exceptional level and range of services, as well as an in-depth understanding of your local housing market.
Our Values:
- We are committed to delivering exceptional customer service and building strong relationships with our clients.
- We believe in investing in our staff, providing opportunities for development and growth.
- We are passionate about driving sales growth and improving branch performance.
