Customer Service Representative

3 weeks ago

Ilkeston, Derbyshire, United Kingdom Tesco Full time

About the Role

We are seeking a Customer Service Representative to join our team at Tesco. As a key member of our store team, you will be responsible for providing exceptional customer service, working collaboratively with colleagues to achieve sales and customer satisfaction goals.

Key Responsibilities

  • Provide excellent customer service, responding to customer queries and resolving issues in a timely and professional manner.
  • Work collaboratively with colleagues to achieve sales and customer satisfaction goals.
  • Contribute to a positive and inclusive store environment, promoting a culture of respect and empathy.
  • Participate in seasonal, community, and charity events, enhancing the customer experience and promoting Tesco's values.
  • Develop and maintain knowledge of store products and services, providing expert advice to customers.

Requirements

  • Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
  • Ability to work collaboratively as part of a team, with a focus on achieving sales and customer satisfaction goals.
  • Flexibility to work a variety of shifts, including weekends and bank holidays.
  • Passion for delivering exceptional customer service, with a focus on creating a positive and inclusive store environment.

What's in it for you?

  • Competitive hourly rate, with opportunities for pay increases and bonuses.
  • Access to a range of benefits, including holiday pay, pension scheme, and life insurance.
  • Opportunities for career development and progression, with a focus on promoting from within.
  • Uniform and equipment provided, with a focus on creating a professional and inclusive work environment.

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