Night Receptionist

1 month ago

London, Greater London, United Kingdom Pan Pacific London Full time

Pan Pacific London is seeking a Night Receptionist to join our team. As a Night Receptionist, you will be responsible for creating exceptional experiences for our guests. Your tasks will include checking in and out guests, registering guests, and handling reservations and cancellations. You will also be responsible for addressing and resolving guest complaints and concerns with professionalism and empathy.

About You

We are looking for a passionate and guest-focused individual who is confident, empathetic, and professional. You should be able to work well under pressure and provide exceptional care to our guests. If you are dedicated to delivering the best experience for our guests and putting people at the heart of every decision you make, then we would love to hear from you.

Job Summary

As a Night Receptionist, you will be responsible for:

  • Checking in and out guests according to our standards
  • Registering guests and assigning rooms
  • Handling reservations and cancellations
  • Addressing and resolving guest complaints and concerns

Benefits of Working at Pan Pacific London

We offer a range of benefits to our employees, including:

  • Access to mental health first aiders
  • Celebrating your birthday with an extra day off
  • Cycle to work scheme
  • Referral scheme
  • Seasonal ticket loan
  • Enhanced maternity and paternity policy
  • Eye care voucher scheme
  • Social and employee wellness activities
  • Employee assistance programme
  • Flexible work policy
  • Dry cleaning for uniforms and work attire
  • Reward and recognition programme
  • Guest experience programme
  • Discount on food and beverage outlets
  • Discount on internal spa treatments
  • Culture club
  • Friends and family rates
  • Complimentary meals
  • Study days and volunteer days
  • Progression opportunities
  • Additional YuLife perks

About Pan Pacific London

Operated by Pan Pacific Hotels Group, Pan Pacific London is a Forbes Travel Guide Five-Star Property. We strive to deliver sincere and graceful service to every guest who appreciates luxurious hospitality. With a passion for excellence as our promise, Pan Pacific is the trusted and timeless choice for memorable experiences.

Come and join our haven in the heart of the City. We look forward to welcoming you.

Please note that all applicants for Night Receptionist must be eligible to live and work in the UK, without restrictions. Documented evidence of eligibility will be required from all candidates.

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