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Enterprise Account Director

2 months ago

London, Greater London, United Kingdom Ebury Full time
About the Role

We are seeking a highly skilled and experienced Senior Client Relationship Manager to join our Client Services team at Ebury. As a key member of our team, you will be responsible for delivering exceptional service to our enterprise-level clients, driving revenue growth, and building strong relationships with internal stakeholders.

Key Responsibilities
  • Client Service Delivery: Provide daily service support and trading assistance to our key enterprise-level clients, ensuring timely and accurate delivery of services.
  • Revenue Growth: Identify and capitalize on commercial opportunities to drive revenue growth, including upselling and cross-selling to existing clients.
  • Relationship Building: Develop and maintain strong relationships with internal stakeholders, including sales, product, and operations teams, to ensure seamless service delivery and identify new business opportunities.
  • Process Improvement: Collaborate with internal teams to identify and implement process improvements, ensuring efficient and effective service delivery.
  • Client Onboarding: Project manage the onboarding of new clients, ensuring a smooth and successful transition.
Requirements
  • Experience: At least 5 years of experience in account management or customer service, with a proven track record of delivering exceptional service and driving revenue growth.
  • Skills: Strong commercial awareness, negotiation, and communication skills, with the ability to manage multiple projects and relationships simultaneously.
  • Technical Skills: Proficiency in Microsoft Office, particularly Excel, and Google Suite.
About Ebury

Ebury is a leading provider of high-volume currency and payment solutions, operating in 5 of our 24 offices worldwide. Our Client Services team is responsible for delivering exceptional service to our enterprise-level clients, and we are seeking a highly skilled and experienced Senior Client Relationship Manager to join our team.