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Customer Team Leader
2 months ago
We are seeking a highly skilled and motivated Customer Team Leader to join our team at The Co-op. As a Customer Team Leader, you will be responsible for leading the store team, coaching and supervising Customer Team Members, and delivering exceptional customer service.
Key Responsibilities- Lead the store team and ensure that all tasks are completed efficiently and effectively.
- Coach and supervise Customer Team Members to ensure they have the skills and knowledge to provide excellent customer service.
- Develop and implement strategies to improve customer satisfaction and loyalty.
- Manage the store's operations, including stock management, inventory control, and cash handling.
- Work closely with the Store Manager to achieve business objectives and improve store performance.
- Build strong relationships with customers and colleagues to create a positive and inclusive store environment.
- Excellent leadership and communication skills.
- Ability to work effectively in a fast-paced environment.
- Strong problem-solving and analytical skills.
- Ability to work flexibly, including evenings and weekends.
- Knowledge of retail operations and customer service principles.
- Competitive salary and benefits package.
- Opportunities for career development and progression.
- Flexible working hours and a positive work-life balance.
- A supportive and inclusive work environment.
- Access to training and development programs.
The Co-op is a leading retailer with a strong commitment to customer service and community involvement. We are proud to offer a range of benefits and opportunities to our employees, including competitive salaries, flexible working hours, and access to training and development programs.
We are an equal opportunities employer and welcome applications from all qualified candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
