Front Office Receptionist

4 weeks ago

London, Greater London, United Kingdom Hilton Hotels Full time
Front Office Receptionist Job Description

Welcome to a world of opportunities at Hilton London Hyde Park, a short walk from the Central Line at Queensway Station. Our Edwardian Era hotel sits opposite Hyde Park, offering a unique blend of elegance and relaxation. As a Front Office Receptionist, you will provide exceptional guest experiences from check-in through check-out, ensuring a seamless and memorable stay.

Key Responsibilities:

* Provide reception services to guests, including check-in and check-out
* Complete audits and ensure accuracy
* Demonstrate a high level of customer service at all times
* Attend training courses and assist with the Night Team's training and development efforts
* Maximize room occupancy and use up-selling techniques to promote hotel services and facilities

Benefits:

* Free meals on duty
* Travel and food discounts
* 28 days of holiday, including bank holidays
* Pension scheme
* Discounted dental and health cover
* High street discounts
* Career growth opportunities

What will I be doing?

As a Front Office Receptionist, you will be the first point of contact for our guests, setting the tone for their stay. You will be responsible for providing exceptional customer service, ensuring a smooth and efficient check-in and check-out process, and completing audits to maintain accuracy.

If you are a customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity to join our team at Hilton London Hyde Park.

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