Operational Support Services Lead

17 hours ago


Taunton, Somerset, United Kingdom Somerset NHS Foundation Trust Full time
Job Summary: We are seeking a highly skilled Operational Support Services Lead to join our Medical Service Group Directorate at Somerset NHS Foundation Trust. The successful candidate will be responsible for providing operational support to the Service Manager, ensuring medical administrative staff comply with RTT national and local guidelines.

This is a challenging yet rewarding opportunity for an individual who can demonstrate effective communication, organisational, and leadership skills.

The post holder will provide day-to-day management, recruitment, training, and leadership to the administration team. Responsibilities include monitoring data quality, responding to PALS concerns, supporting the formal complaints process, and overseeing the efficiency of rotas and scheduling outpatient activity.

Bullet points of responsibilities
  • Monitor adherence to Trust targets and policies.
  • Oversee appraisals, sickness absence monitoring, and performance management.
  • Streamline processes and develop the administration service.
  • Play a key role in the development of the administration service.


About the Trust
Somerset NHS Foundation Trust is committed to delivering high-quality patient care and improving healthcare services in the region. With its strong focus on staff development and well-being, we offer a supportive and inclusive work environment that fosters growth and success.
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