Customer Service Representative

2 weeks ago


Taunton, Somerset, United Kingdom HSBC Global Services Limited Full time

About the Role

The Customer Service Representative - Transactional Support role at HSBC Global Services Limited is a dynamic opportunity for a skilled and enthusiastic individual to provide exceptional customer service in a fast-paced branch environment.

Key Responsibilities:

  • Process a wide range of transactions with a high degree of accuracy, while maintaining a focus on delivering a personalized and efficient service to customers.
  • Collaborate with the branch team to identify opportunities for process improvement and implement changes to enhance the customer experience.
  • Provide exceptional face-to-face customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Educate customers on HSBC self-service devices and alternative digital banking platforms, promoting a seamless customer experience.

Requirements:

  • Excellent communication and interpersonal skills, with the ability to build strong connections with customers and colleagues.
  • Strong problem-solving skills, with the ability to think critically and resolve complex customer issues.
  • Ability to work in a fast-paced environment, with a focus on delivering high-quality results in a timely manner.
  • Commitment to delivering exceptional customer service, with a passion for going above and beyond to meet customer needs.

What We Offer:

  • A competitive minimum starting salary of £23,205, based on 35 hours per week.
  • Opportunities for career development and growth, with access to training and development programs to support your career goals.
  • A comprehensive benefits package, including over six weeks' holiday, Perks at Work Benefit, and a market-leading employer pension contribution.
  • A dynamic and supportive work environment, with a focus on collaboration and teamwork.


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