Investment Operations Manager

4 days ago


Norwich, Norfolk, United Kingdom Schroders Full time

We are seeking a highly skilled Investment Operations Manager to join our EMEA Operations and Technology team in West Sussex. As an Investment Operations Manager, you will play a critical role in the successful management of relationships with third-party suppliers, specifically within asset management software environments.

Your primary focus will be on managing daily service provision and support supervision of Aladdin with the external supplier BRS. You will also handle second-line Aladdin-related enquiries globally, with a primary focus in the EMEA region.

To succeed in this role, you will need to have experience managing relationships with third-party suppliers, particularly within asset management software environments. You should also have robust understanding of fund management business and Order/Trade workflow, as well as technical proficiency in a range of investment products.

Key responsibilities include:

  1. Managing the daily service provision and support supervision of Aladdin with the external supplier BRS
  2. Handling second-line Aladdin-related enquiries globally, with a primary focus in the EMEA region
  3. Troubleshooting user enquiries and directing them accordingly
  4. Addressing Aladdin issues/incidents and liaising with stakeholders for resolution
  5. Being the primary escalation point to BRS for critical business issues
  6. Mentoring, coaching and enhancing team members' skills

The salary for this position is estimated to be around £60,000 - £80,000 per annum, depending on experience. Benefits include:

  • A competitive salary package
  • Ongoing training and development opportunities
  • A dynamic and inclusive work environment

Schroders is an equal opportunities employer and welcomes applications from diverse candidates. We believe that diversity and inclusion are key drivers of innovation and success.



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