Operations Manager

7 days ago


Norwich, Norfolk, United Kingdom CV Library Full time

About the role

Due to our upcoming expansion, we are looking to strengthen our operations team. We have ambitious plans for the future and an opening for an exceptional Operations Manager in the Norfolk area.

The successful candidate will ensure that care homes are compliant with regulatory requirements, delivering high-quality care and environment, and achieving financial and business objectives. This will involve providing strong leadership, support, and mentoring to drive the success of the homes and align its operations with the Kingsley vision and values.

Key responsibilities

  1. Provide effective leadership and management, ensuring appropriate people are recruited for key roles and trained to complete their tasks. Foster a positive and inclusive work culture aligned with Kingsley's vision and values.
  2. Monitor and manage the financial and business performance of the homes, including budgeting, financial reporting, and business development. Identify areas of improvement and implement strategies to achieve financial targets.
  3. Ensure compliance with all applicable laws, regulations, and industry standards. Implement action plans to maintain compliance and manage risks.
  4. Maintain and enhance the quality of care and environment provided. Monitor and evaluate care delivery processes and outcomes, and implement improvements as needed.
  5. Build and maintain positive relationships with residents, families, staff, and external stakeholders. Address and resolve any concerns or issues in a timely and satisfactory manner.
  6. Implement performance monitoring and reporting systems to track key performance indicators (KPIs) and outcomes. Prepare regular reports for senior management.

Salary information

We are offering a salary of £45,000 - £55,000 per annum, depending on experience, plus benefits. If you have a proven track record of success in operations management, we encourage you to apply.



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