Hotel Security Concierge

6 days ago

Manchester, United Kingdom THG Full time
About THG

THG is a leading global technology group that specialises in taking brands direct to consumers. We're home to a portfolio of leading brands and sites, including Myprotein, ESPA, LOOKFANTASTIC, and Cult Beauty, all powered by our fully integrated digital commerce ecosystem, THG Ingenuity.

We handle everything in-house, from technology to content creation, e-commerce, marketing, manufacturing, new product development, and logistics. This enables us to create exceptional experiences, services, and content that ensure our portfolio of brands and partners make real-world connections with their customers, creating a lasting impact.

We also collaborate closely with THG Society, our influencer marketing platform, which allows brands to access extraordinary locations, create content, and host events with influencers and clients.

About the Role

We are currently recruiting for a skilled and dedicated Hotel Security Concierge to join our team at King Street Townhouse Hotel. In this role, you will be ensuring a safe and secure environment while delivering exceptional service that enhances our guests' experience. Your responsibilities will include upholding the highest standards of professionalism and excellence in every aspect of your work, ensuring that all security protocols and guest interactions align with our standards.

Key Responsibilities
  • Front line Security duties including all visitor and contractor controls
  • Operation of the front of house reception and guest services
  • To take responsibility for the presentation, cleanliness, and safety of all areas of the premises.
  • To interact with all building users, visitors, and colleagues in a courteous, professional, and helpful manner.
  • To ensure that any breaches of security or damage is reported to the relevant authorities.
  • To ensure the building frontage is kept clean and tidy.
  • To record all site issues as they arise and recording updates and job completion
  • A register of key usage, key holding, and usage by contractors
  • A diary of expected visitors
  • Planned visits/permissions given to contractors.
  • Health & Safety compliance in accordance with company policy to include monthly H&S checks, weekly lift alarm tests, weekly fire alarm tests, emergency light tests.
  • All contractors must have the correct authority to carry out repairs/works before commencement.
  • Follow company/client procedure and guidelines for Health and Safety in relation to compliance
  • Ad hoc duties reasonably requested by Management
  • Requirements to regularly walk the perimeter, grounds, and hallways of the hotel.
  • To liaise and support other departments within the hotel
What Skills and Experience Do I Need for This Role?
  • SIA License
  • Valid First Aid at work certificate
  • Problem-solving abilities
  • Strong communication and interpersonal skills
  • Excellent customer service skills
  • Flexibility and the ability to respond appropriately to changing situations
  • Discretion and sensitivity
  • The ability to maintain professional standards under pressure
Salary and Benefits

The estimated salary for this role is £28,000-£35,000 per annum, depending on experience. We offer an attractive package of benefits, including:

  • Exclusive room rates for you and your family
  • 20% off dining at our hotel, 50% off at Hale Country Club & Spa
  • Up to 50% off on THG brands (Myprotein, Lookfantastic, ESPA, and more)
  • In-person or video GP consultations, discounted prescriptions, and physiotherapy
  • Increasing annual leave with service, plus your birthday off
  • Continuous learning and development opportunities
  • £250 bonus for referring a friend
  • Complimentary meals during shifts and provided uniforms
  • Compliance training in Food Hygiene, Alcohol Responsibility, and more based on your role
  • Access to in-house Wellbeing Program
  • Pension scheme for financial stability
Why Work for THG?

At THG, we're proud to be a Disability Confident Committed employer and committed to creating a diverse and inclusive environment. We welcome applications from all sections of the community.

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