Security Concierge

5 months ago

Manchester, United Kingdom THG Full time

THG is a fast-moving, global technology business that specialises in taking brands direct to consumers. Our world-class proprietary tech and infrastructure powers our extensive portfolio of beauty, nutrition and lifestyle brands and is now helping drive exponential growth of our clients' brands globally.

We're powered by a global team of over 10,000 ambitious people around the world. Our culture is fast-paced and entrepreneurial, it's this DNA that has supported our incredible growth.

We're always looking for individuals that can bring fresh and innovative thinking to THG, and play a part in driving the group forward on its exciting journey. So, if you're ready to take the next big step in your career, challenge yourself every day and evolve with the world around you, THG is ready for you.

**Hotel Security Concierge**

We are currently recruiting for an experienced Hotel Security Concierge to join us at King Street Townhouse Hotel.

We are looking for a talented, passionate individual to join our team and create memorable guest experiences. You will be responsible for maintaining the highest standard of professionalism in all areas of operation and carry out all duties to our world class standards.

**Benefits include**:

- Fantastic bedroom rates for yourself and F&F
- 20% off dining at the hotel
- 50% off dining at Hale Country Club & Spa, also 50% discount on monthly club membership
- Up to 50% discounts on THG brands, including Myprotein, Lookfantastic, ESPA and many more
- Onsite GP (avoid the waits)
- Onsite physiotherapist
- Annual leave entitlement rising every year with service plus your birthday off
- Meals provided when on duty

**About THG Experience**

THG Experience is home to our portfolio of prestige event locations and luxury properties - including Hale Country Club & Spa, King Street Townhouse Hotel, Great John Street Hotel and 100 King Street. Through these venues, we create exceptional experiences, services and content - all of which ensure that our portfolio of brands and partners make real-world connections with their customers that create a lasting impact.

We also collaborate closely with THG Society, our influencer marketing platform, which allows brands to access extraordinary locations, create content and host events with influencers and clients.

THG Experience is perfectly positioned to deliver rapid growth for THG's fast-moving, global brands. It's an incredibly exciting time to be joining the team.

**Main Duties of the Role**
- Front line Security duties including all visitor and contractor controls
- Operation of the front of house reception and guest services
- To take responsibility for the presentation, cleanliness and safety of all the areas of the premises.
- To interact with all building users, visitors and colleagues in a courteous, professional and helpful manner.
- To ensure that any breaches of security or damage is reported to the relevant authorities.
- Daily completion of site report, to relate repairs and issues raised by occupiers, visitors or colleagues.
- To ensure the building frontage is kept clean and tidy.
- To record all site issues as they arise and recording updates and job completion
- A register of key usage, key holding and usage by contractors
- A diary of expected visitors
- Planned visits/permissions given to contractors.
- Parcels and recorded deliveries.
- Health & Safety compliance in accordance with company policy to include monthly H&S checks, weekly lift alarm tests, weekly fire alarm tests, emergency light tests.
- All contractors must have the correct authority to carry out repairs/works before commencement.
- Follow company / client procedure and guidelines for Health and Safety in relation to compliance
- Ad hoc duties reasonably requested by Management
- Requirements to regularly walk the perimeter, grounds and hallways of the hotel.
- To liaise and support other departments within the hotel

**Requirements**:

- SIA License
- Valid First Aid at work certificate
- Problem-solving abilities
- Strong communication and interpersonal skills
- Excellent customer service skills
- Flexibility and the ability to respond appropriately to changing situations
- Discretion and sensitivity
- The ability to maintain professional standards under pressure

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