Security Concierge
4 weeks ago
About THG Experience
We're a global technology group that specialises in creating exceptional experiences, services and content for our portfolio of prestige event locations and luxury properties. Our team is dedicated to delivering rapid growth for our fast-moving, global brands.
We're currently recruiting for a skilled and dedicated Security Concierge to join our team at King Street Townhouse Hotel. In this role, you will be ensuring a safe and secure environment while delivering exceptional service that enhances our guests' experience.
Key Responsibilities:
- Front line Security duties including all visitor and contractor controls
- Operation of the front of house reception and guest services
- To take responsibility for the presentation, cleanliness and safety of all the areas of the premises.
- To interact with all building users, visitors and colleagues in a courteous, professional and helpful manner.
- To ensure that any breaches of security or damage is reported to the relevant authorities.
- Daily completion of site report, to relate repairs and issues raised by occupiers, visitors or colleagues.
- To ensure the building frontage is kept clean and tidy.
- To record all site issues as they arise and recording updates and job completion
- A register of key usage, key holding and usage by contractors
- A diary of expected visitors
- Planned visits/permissions given to contractors.
- Parcels and recorded deliveries.
- Health & Safety compliance in accordance with company policy to include monthly H&S checks, weekly lift alarm tests, weekly fire alarm tests, emergency light tests.
- All contractors must have the correct authority to carry out repairs/works before commencement.
- Follow company / client procedure and guidelines for Health and Safety in relation to compliance
- Ad hoc duties reasonably requested by Management
- Requirements to regularly walk the perimeter, grounds and hallways of the hotel.
- To liaise and support other departments within the hotel
Requirements:
- SIA License
- Valid First Aid at work certificate
- Problem-solving abilities
- Strong communication and interpersonal skills
- Excellent customer service skills
- Flexibility and the ability to respond appropriately to changing situations
- Discretion and sensitivity
- The ability to maintain professional standards under pressure
Benefits:
- Exclusive room rates for you and your family
- 20% off dining at our hotel, 50% off at Hale Country Club & Spa
- Up to 50% off on THG brands (Myprotein, Lookfantastic, ESPA, and more)
- In-person or video GP consultations, discounted prescriptions, and physiotherapy
- Increasing annual leave with service, plus your birthday off
- Continuous learning and development opportunities
- £250 bonus for referring a friend
- Complimentary meals during shifts and provided uniforms
- Compliance training in Food Hygiene, Alcohol Responsibility, and more based on your role
- Access to in-house Wellbeing Program
- Pension scheme for financial stability
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