Hotel Operations Manager

1 month ago


Sunderland, Sunderland, United Kingdom AG Hotels Group Full time
About Us

AG Hotels Group is a dynamic hospitality platform with a portfolio of 14 prime locations across the United Kingdom. Our mission is to create a Happy Thriving Place at each hotel, where guests feel valued and our team members thrive in a positive work environment.

Our Core Values: GRACES
  • Growth: We strive to unleash our full potential and achieve exceptional results.
  • Responsibility: We take ownership of our actions and ensure accountability.
  • Ambition: We aim to realize audacious goals that positively impact lives.
  • Credibility: We deliver on our promises and maintain a strong reputation.
  • Expertise: We continuously develop our skills and become masters of our field.
  • Service: We serve our community with a commitment to excellence.
Role Overview

We are seeking an experienced hotel professional to join our team as General Manager (Interim) for our newly renovated 63-bedroom hotel in Sunderland. As a key member of our leadership team, you will be responsible for driving operational excellence, ensuring impeccable service, and achieving financial stability.

Key Responsibilities
  • Operational Leadership: Collaborate with the Regional Manager and central teams to execute strategic plans, supervise department heads, and monitor performance metrics.
  • Guest Experience: Uphold our commitment to exceptional service, ensure immaculate guest rooms and public areas, and facilitate smooth check-in/check-out processes.
  • Financial Management: Assist in budget preparation, optimize revenue streams, and collaborate with the finance team to achieve financial targets.
  • Human Resources: Participate in recruitment, training, and development of staff, foster a positive work environment, and promote teamwork.
  • Sales and Marketing: Support local marketing initiatives, cultivate relationships with corporate clients, and monitor online reviews.
Requirements
  • Education: Bachelor's degree in Hospitality Management (preferred).
  • Experience: 5 years proven track record in hotel management or a related role.
  • Skills: Exceptional communication and problem-solving skills, proficiency in hotel management software (PMS, POS, etc.).
  • Flexibility: Ability to work weekends and holidays.
Benefits
  • Discounts: Enjoy exclusive discounts on hotel stays, dining, and amenities.
  • Profit Sharing: Be part of our shared success and directly impact our bottom line.
  • Private Health Care: Comprehensive coverage for your wellbeing.
  • Generous Bonus Scheme: Recognize exceptional performance and reward it.
  • Rapid Growth: Fuel your career trajectory with ambition and drive.

If you're ready to elevate our guest experience and lead with finesse, we invite you to apply. Let's create exceptional moments together.



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