Hotel Operations Manager

6 days ago

Sunderland, Sunderland, United Kingdom AG Hotels Group Full time
About AG Hotels Group

We are a dynamic hospitality platform with a portfolio of 14 prime locations across the United Kingdom. Our mission is to create each hotel a Happy Thriving Place.

Role Overview

We are seeking an experienced hotel professional to join our team as General Manager (Interim) for our newly renovated 63 bedroom hotel in Sunderland. As a key member of our operations team, you will be responsible for guiding our hotel towards success, ensuring impeccable service, financial stability, and guest satisfaction.

Key Responsibilities
  • Collaborate with the Regional Manager and central teams to execute strategic plans.
  • Supervise department heads to maintain seamless coordination across all functions.
  • Monitor performance metrics, identify areas for improvement, and implement solutions.
  • Handle guest inquiries and complaints with professionalism and efficiency.
  • Ensure the health and safety of the premises.
  • Engage in property improvement plan initiatives.
Guest Experience
  • Uphold our commitment to exceptional service.
  • Ensure immaculate guest rooms and public areas.
  • Facilitate smooth check-in/check-out processes.
  • Address guest requests promptly and courteously.
Financial Management
  • Assist in budget preparation and cost control.
  • Optimize revenue streams (rooms, F&B, events).
  • Collaborate with the finance team to achieve financial targets.
Human Resources
  • Participate in recruitment, training, and development of staff.
  • Foster a positive work environment and promote teamwork.
  • Conduct performance evaluations and address employee concerns.
Sales and Marketing
  • Support local marketing initiatives to enhance brand visibility.
  • Cultivate relationships with corporate clients and group bookings.
  • Monitor online reviews and proactively manage our reputation.
Requirements
  • Bachelor's degree in Hospitality Management (preferred).
  • 5 years proven track record in hotel management or a related role.
  • Exceptional communication and problem-solving skills.
  • Proficiency in hotel management software (PMS, POS, etc.).
  • Flexibility to work weekends and holidays.
Benefits
  • Discounts: Enjoy exclusive discounts on hotel stays, dining, and amenities.
  • Profit Sharing: Be part of our shared success, your efforts directly impact our bottom line.
  • Private Health Care: Comprehensive coverage for your wellbeing.
  • Generous Bonus Scheme: Recognizing exceptional performance.
  • Rapid Growth: Your ambition fuels your career trajectory.

We invite you to apply if you are ready to elevate our guest experience and lead with finesse.

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