Hotel Operations Manager
3 hours ago
AG Hotels Group is a dynamic hospitality platform with a portfolio of 14 prime locations across the United Kingdom. Our mission is to create a Happy Thriving Place at each hotel, where guests feel valued and our team members thrive. We are committed to delivering exceptional service, financial stability, and guest satisfaction.
Role OverviewWe are seeking an experienced hotel professional to join our team as General Manager (Interim) for our newly renovated 63-bedroom hotel in Sunderland. As a key member of our operations team, you will be responsible for leading our hotel to success, ensuring impeccable service, financial stability, and guest satisfaction.
Key Responsibilities- Collaborate with the Regional Manager and central teams to execute strategic plans.
- Supervise department heads, maintaining seamless coordination across all functions.
- Monitor performance metrics, identify areas for improvement, and implement solutions.
- Handle guest inquiries and complaints with professionalism and efficiency.
- Ensure the health and safety of the premises.
- Engage in property improvement plan initiatives.
- Uphold our commitment to exceptional service.
- Ensure immaculate guest rooms and public areas.
- Facilitate smooth check-in/check-out processes.
- Address guest requests promptly and courteously.
- Assist in budget preparation and cost control.
- Optimize revenue streams (rooms, F&B, events).
- Collaborate with the finance team to achieve financial targets.
- Participate in recruitment, training, and development of staff.
- Foster a positive work environment and promote teamwork.
- Conduct performance evaluations and address employee concerns.
- Support local marketing initiatives to enhance brand visibility.
- Cultivate relationships with corporate clients and group bookings.
- Monitor online reviews and proactively manage our reputation.
- Bachelor's degree in Hospitality Management (preferred).
- 5 years proven track record in hotel management or a related role.
- Exceptional communication and problem-solving skills.
- Proficiency in hotel management software (PMS, POS, etc.).
- Flexibility to work weekends and holidays.
- Discounts: Enjoy exclusive discounts on hotel stays, dining, and amenities.
- Profit Sharing: Be part of our shared success, your efforts directly impact our bottom line.
- Private Healthcare: Comprehensive coverage for your wellbeing.
- Generous Bonus Scheme: Recognizing exceptional performance.
- Rapid Growth: Your ambition fuels your career trajectory.
If you are ready to elevate our guest experience and lead with finesse, we invite you to apply. Let's create exceptional moments together.
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Hotel Operations Manager
2 weeks ago
Sunderland, Sunderland, United Kingdom AG Hotels Group Full timeAbout UsAG Hotels Group is a dynamic hospitality company that operates a portfolio of 14+ prime locations across the United Kingdom. Our mission is to create each hotel a Happy Thriving Place, where guests can experience exceptional service and comfort.We are committed to our core values of Growth, Responsibility, Ambition, Credibility, Expertise, and...
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Hotel Operations Manager
2 weeks ago
Sunderland, Sunderland, United Kingdom AG Hotels Group Full timeAbout UsAG Hotels Group is a dynamic hospitality company that operates a portfolio of 14+ prime locations across the United Kingdom. Our mission is to create each hotel a Happy Thriving Place, where guests can experience exceptional service and comfort.We are committed to our core values of Growth, Responsibility, Ambition, Credibility, Expertise, and...
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Hotel Operations Manager
3 weeks ago
Sunderland, Sunderland, United Kingdom AG Hotels Group Full timeAbout UsAG Hotels Group is a dynamic hospitality company that operates a portfolio of 14 prime locations across the United Kingdom. Our mission is to create a Happy Thriving Place at each of our hotels, where guests can enjoy exceptional service and a memorable experience.We are seeking an experienced hotel professional to join our team as General Manager...
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Hotel Operations Manager
3 weeks ago
Sunderland, Sunderland, United Kingdom AG Hotels Group Full timeAbout UsAG Hotels Group is a dynamic hospitality company that operates a portfolio of 14 prime locations across the United Kingdom. Our mission is to create a Happy Thriving Place at each of our hotels, where guests can enjoy exceptional service and a memorable experience.We are seeking an experienced hotel professional to join our team as General Manager...
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Hotel Operations Manager
2 weeks ago
Sunderland, Sunderland, United Kingdom AG Hotels Group Full timeAbout UsAG Hotels Group is a dynamic hospitality company that operates a portfolio of 14+ prime locations across the United Kingdom. Our mission is to create each hotel a Happy Thriving Place, where guests can experience exceptional service and comfort.We are committed to our core values of GRACES: Growth, Responsibility, Ambition, Credibility, Expertise,...
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Hotel Operations Manager
2 weeks ago
Sunderland, Sunderland, United Kingdom AG Hotels Group Full timeAbout UsAG Hotels Group is a dynamic hospitality company that operates a portfolio of 14+ prime locations across the United Kingdom. Our mission is to create each hotel a Happy Thriving Place, where guests can experience exceptional service and comfort.We are committed to our core values of GRACES: Growth, Responsibility, Ambition, Credibility, Expertise,...
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Hotel Operations Manager
2 weeks ago
Sunderland, Sunderland, United Kingdom AG Hotels Group Full timeAbout UsAG Hotels Group is a dynamic hospitality company that operates a portfolio of 14 prime locations across the United Kingdom. Our mission is to create each hotel a Happy Thriving Place, where guests can experience exceptional service and comfort.We are committed to unleashing our full potential, taking ownership for results, realizing audacious goals,...
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Hotel Operations Manager
2 weeks ago
Sunderland, Sunderland, United Kingdom AG Hotels Group Full timeAbout UsAG Hotels Group is a dynamic hospitality company that operates a portfolio of 14 prime locations across the United Kingdom. Our mission is to create each hotel a Happy Thriving Place, where guests can experience exceptional service and comfort.We are committed to unleashing our full potential, taking ownership for results, realizing audacious goals,...
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Hotel Operations Manager
6 days ago
Sunderland, Sunderland, United Kingdom AG Hotels Group Full timeAbout UsAG Hotels Group is a dynamic hospitality platform with a portfolio of 14+ prime locations across the UK. Our mission is to create each hotel a Happy Thriving Place, where guests feel valued and our team members thrive. We're seeking an experienced hotel professional to join our team as General Manager (Interim) for our newly renovated 63-bedroom...
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Hotel Operations Manager
6 days ago
Sunderland, Sunderland, United Kingdom AG Hotels Group Full timeAbout UsAG Hotels Group is a dynamic hospitality platform with a portfolio of 14+ prime locations across the UK. Our mission is to create each hotel a Happy Thriving Place, where guests feel valued and our team members thrive. We're seeking an experienced hotel professional to join our team as General Manager (Interim) for our newly renovated 63-bedroom...
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Hotel Operations Manager
1 week ago
Sunderland, Sunderland, United Kingdom AG Hotels Group Full timeAbout UsAG Hotels Group is a dynamic hospitality platform with a portfolio of 14+ prime locations across the United Kingdom. Our mission is to create each hotel a Happy Thriving Place, where guests feel valued and our team members thrive in a positive work environment.Job OverviewWe are seeking an experienced hotel professional to join our team as General...
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Hotel Operations Manager
1 week ago
Sunderland, Sunderland, United Kingdom AG Hotels Group Full timeAbout UsAG Hotels Group is a dynamic hospitality platform with a portfolio of 14+ prime locations across the United Kingdom. Our mission is to create each hotel a Happy Thriving Place, where guests feel valued and our team members thrive in a positive work environment.Job OverviewWe are seeking an experienced hotel professional to join our team as General...
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Hotel Operations Manager
2 weeks ago
Sunderland, Sunderland, United Kingdom AG Hotels Group Full timeAbout UsAG Hotels Group is a dynamic hospitality platform with a portfolio of 14+ prime locations across the United Kingdom. Our mission is to create each hotel a Happy Thriving Place, where guests feel valued and our team members thrive.Job OverviewWe are seeking an experienced hotel professional to lead our newly renovated 63-bedroom hotel in Sunderland as...
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Hotel Operations Manager
2 weeks ago
Sunderland, Sunderland, United Kingdom AG Hotels Group Full timeAbout UsAG Hotels Group is a dynamic hospitality platform with a portfolio of 14+ prime locations across the United Kingdom. Our mission is to create each hotel a Happy Thriving Place, where guests feel valued and our team members thrive.Job OverviewWe are seeking an experienced hotel professional to lead our newly renovated 63-bedroom hotel in Sunderland as...
-
Hotel Operations Manager
3 days ago
Sunderland, Sunderland, United Kingdom AG Hotels Group Full timeAbout UsAG Hotels Group is a dynamic hospitality platform with a portfolio of 14+ prime locations across the United Kingdom. Our mission is to create each hotel a Happy Thriving Place, where guests feel valued and our team members thrive in a positive work environment.Our Core Values: GRACESGrowth: We strive to unleash our full potential and drive business...
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Hotel Operations Manager
3 days ago
Sunderland, Sunderland, United Kingdom AG Hotels Group Full timeAbout UsAG Hotels Group is a dynamic hospitality platform with a portfolio of 14+ prime locations across the United Kingdom. Our mission is to create each hotel a Happy Thriving Place, where guests feel valued and our team members thrive in a positive work environment.Our Core Values: GRACESGrowth: We strive to unleash our full potential and drive business...
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Hotel Operations Manager
2 weeks ago
Sunderland, Sunderland, United Kingdom AG Hotels Group Full timeAbout UsAG Hotels Group is a dynamic hospitality company that operates a portfolio of 14 prime locations across the United Kingdom. Our mission is to create a Happy Thriving Place at each of our hotels, where guests can enjoy exceptional service and a memorable experience.Our Core ValuesGrowth: We strive to unleash our full potential and drive business...
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Hotel Operations Manager
2 weeks ago
Sunderland, Sunderland, United Kingdom AG Hotels Group Full timeAbout UsAG Hotels Group is a dynamic hospitality company that operates a portfolio of 14 prime locations across the United Kingdom. Our mission is to create a Happy Thriving Place at each of our hotels, where guests can enjoy exceptional service and a memorable experience.Our Core ValuesGrowth: We strive to unleash our full potential and drive business...
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Hotel Operations Manager
5 days ago
Sunderland, Sunderland, United Kingdom AG Hotels Group Full timeAbout UsAG Hotels Group is a dynamic hospitality platform with a portfolio of 14 prime locations across the United Kingdom. Our mission is to create a Happy Thriving Place at each hotel, where guests feel valued and our team members thrive in a positive work environment.Our Core ValuesGrowth: We strive to unleash our full potential and drive business...
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Hotel Operations Manager
4 days ago
Sunderland, Sunderland, United Kingdom AG Hotels Group Full timeAbout UsAG Hotels Group is a dynamic hospitality platform with a portfolio of 14 prime locations across the United Kingdom. Our mission is to create a Happy Thriving Place at each hotel, where guests feel valued and our team members thrive in a positive work environment.Our Core ValuesGrowth: We strive to unleash our full potential and drive business...
