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2 months ago
AG Hotels Group is a dynamic hospitality platform with a portfolio of 14+ prime locations across the United Kingdom. Our mission is to create each hotel a Happy Thriving Place, where guests feel valued and our team members thrive in a positive work environment.
Our Core Values: GRACES- Growth: We strive to unleash our full potential and drive business growth.
- Responsibility: We take ownership for results and ensure accountability throughout our operations.
- Ambition: We aim to realize audacious goals that positively impact our guests, team members, and the community.
- Credibility: We deliver on our promises and maintain the highest standards of integrity.
- Expertise: We continuously develop our skills and knowledge to become masters of our field.
- Service: We serve our community as a force for good, providing exceptional guest experiences and supporting local initiatives.
We are seeking an experienced hotel professional to join our team as General Manager (Interim) for our newly renovated 63-bedroom hotel in Sunderland. As a key member of our leadership team, you will be responsible for steering our operations towards success, ensuring impeccable service, financial stability, and guest satisfaction.
Key Responsibilities- Collaborate with the Regional Manager and central teams to execute strategic plans and drive business growth.
- Supervise department heads, maintaining seamless coordination across all functions and ensuring a positive work environment.
- Monitor performance metrics, identify areas for improvement, and implement solutions to optimize revenue streams and guest satisfaction.
- Handle guest inquiries and complaints with professionalism and efficiency, ensuring a high level of customer satisfaction.
- Ensure the health and safety of the premises and engage in property improvement plan initiatives to maintain a high standard of quality.
- Bachelor's degree in Hospitality Management (preferred).
- 5 years proven track record in hotel management or a related role.
- Exceptional communication and problem-solving skills.
- Proficiency in hotel management software (PMS, POS, etc.).
- Flexibility to work weekends and holidays.
- Discounts: Enjoy exclusive discounts on hotel stays, dining, and amenities.
- Profit Sharing: Be part of our shared success—your efforts directly impact our bottom line.
- Private Health Care: Comprehensive coverage for your well-being.
- Generous Bonus Scheme: Recognizing exceptional performance.
- Rapid Growth: Your ambition fuels your career trajectory.
If you're ready to elevate our guest experience and lead with finesse, we invite you to apply. Let's create exceptional moments together.
