Interim Hotel Operations Director

4 weeks ago


Sunderland, Sunderland, United Kingdom AG Hotels Group Full time
About Us

AG Hotels Group is a dynamic hospitality platform with a portfolio of 14 prime locations across the UK. Our mission is to create a Happy Thriving Place at each hotel, and we're looking for an experienced professional to lead our newly renovated 63-bedroom hotel in Sunderland.

Key Responsibilities
  • Collaborate with the Regional Manager and central teams to execute strategic plans and drive business growth.
  • Supervise department heads and maintain seamless coordination across all functions to ensure impeccable service and financial stability.
  • Monitor performance metrics, identify areas for improvement, and implement solutions to enhance guest satisfaction.
  • Handle guest inquiries and complaints with professionalism and efficiency, ensuring a positive experience for all.
  • Ensure the health and safety of the premises and engage in property improvement plan initiatives to maintain a high standard of quality.
Requirements
  • Bachelor's degree in Hospitality Management (preferred).
  • 5 years of proven track record in hotel management or a related role.
  • Exceptional communication and problem-solving skills.
  • Proficiency in hotel management software (PMS, POS, etc.).
  • Flexibility to work weekends and holidays.
Benefits
  • Discounts on hotel stays, dining, and amenities.
  • Profit Sharing: Be part of our shared success and directly impact our bottom line.
  • Private Health Care: Comprehensive coverage for your wellbeing.
  • Generous Bonus Scheme: Recognizing exceptional performance.
  • Rapid Growth: Your ambition fuels your career trajectory.

We're looking for a skilled and motivated individual to join our team as General Manager (Interim) and help us achieve our goals. If you're ready to elevate our guest experience and lead with finesse, we invite you to apply.



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