Hotel Operations Manager
4 weeks ago
AG Hotels Group is a dynamic hospitality platform with a portfolio of 14 prime locations across the United Kingdom. Our mission is to create a Happy Thriving Place at each hotel, and we're looking for an experienced hotel professional to join our team as General Manager (Interim) at our newly renovated 63-bedroom hotel in Sunderland.
Key Responsibilities- Collaborate closely with the Regional Manager and central teams to execute strategic plans.
- Supervise department heads, ensuring seamless coordination across all functions.
- Monitor performance metrics, identify areas for improvement, and implement solutions.
- Handle guest inquiries and complaints with professionalism and efficiency.
- Ensure the health and safety of the premises.
- Engage in property improvement plan initiatives.
- Uphold our commitment to exceptional service.
- Ensure immaculate guest rooms and public areas.
- Facilitate smooth check-in/check-out processes.
- Address guest requests promptly and courteously.
- Assist in budget preparation and cost control.
- Optimize revenue streams (rooms, F&B, events).
- Collaborate with the finance team to achieve financial targets.
- Participate in recruitment, training, and development of staff.
- Foster a positive work environment and promote teamwork.
- Conduct performance evaluations and address employee concerns.
- Support local marketing initiatives to enhance brand visibility.
- Cultivate relationships with corporate clients and group bookings.
- Monitor online reviews and proactively manage our reputation.
- Bachelor's degree in Hospitality Management (preferred).
- 5 years proven track record in hotel management or a related role.
- Exceptional communication and problem-solving skills.
- Proficiency in hotel management software (PMS, POS, etc.).
- Flexibility to work weekends and holidays.
- Discounts: Enjoy exclusive discounts on hotel stays, dining, and amenities.
- Profit Sharing: Be part of our shared success, your efforts directly impact our bottom line.
- Private Healthcare: Comprehensive coverage for your wellbeing.
- Generous Bonus Scheme: Recognizing exceptional performance.
- Rapid Growth: Your ambition fuels your career trajectory.
If you're ready to elevate our guest experience and lead with finesse, we invite you to apply. Let's create exceptional moments together.
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