Court Operations Manager

2 weeks ago

Sunderland, Sunderland, United Kingdom HM Courts and Tribunals Service Full time

Job Summary

We are seeking a highly skilled and experienced professional to join our team as a Court Operations Manager. This role will be responsible for managing functions within the cluster, ensuring effective deployment of resources to meet operational needs, and delivering cluster performance management objectives.

Key Responsibilities

  • Deliver a consistent and customer-focused service
  • Ensure effective deployment of resources to meet operational needs
  • Ensure the delivery of cluster performance management objectives
  • Act as Responsible Officer as required

Operations

Maintain effective working relationships with the judiciary, supporting agencies, voluntary and user groups. Working with agencies to improve the level of service offered to users.

Provide direction and close support to local managers, setting local priorities which are consistent with the business plan

Lead Staff Forums as part of employee engagement activities to effect good working relationships with staff and to improve service delivery and staff morale / motivation

Ensure that team targets are met and resources are managed to deliver highly effective performance.

Identify process improvements, understanding and managing associated risks; building on team strengths to deliver business outcomes.

Ensure that Governance, risk management registers and contingency plans are in place and updated annually/monthly.

Ensuring compliance with HMCTS values, policies and procedures (including diversity, attendance and discipline, HMCTS Assurance Programme).

Ensure that local training needs are identified, assessed and training is delivered.

Perform Responsible Officer duties. This may include any of the following activities:

  • Identify and implement solutions to local problems
  • Ensuring IT/Workstation compliance at all times
  • Ensure compliance with health and safety requirements
  • Ensuring Risk Assessments take place at appropriate times
  • Maintenance of an up to date Asset Register
  • Ensure any issues regarding level of service for Estates Facilities Management are escalated to MoJ Estates
  • Constructively manage complaints within set timescales, and ensure corrective action taken where necessary.

Apply LEAN principles, tools and techniques to working practices to improve efficiency of operations.

Managing Casework

Working with managers and staff to develop team plans which form part of the overall business plan for the cluster.

Setting local priorities and objectives within the context of national/regional strategies and plans.

Analysis

Identifying and implementing solutions to local problems, referring more complex problems to the Cluster Operations Manager

Communicating with the Public, the Judiciary, other Court & Tribunals Users and Representatives of other Agencies and Organisations

Maintain effective liaison with judiciary, user groups and representative organisations.

Thinking beyond own area of responsibility, considering wider policy and organisational implications of issues.

Develop local communication plans which meet the needs of the target audience.

Representation

Representing the function you have been assigned to at an operational level

Team Leadership

Provide operational leadership to managers and staff and role model engaging behaviours.

Provide coaching to support and develop staff, guiding them through a substantial and significant change.

Ensure you and your managers support the ongoing use of TIB's and SOP's and empower and develop staff to achieve the highest performance standards.

Ensure the application of MoJ HR policies and procedures.

Specialisms

To have a comprehensive knowledge of functions undertaken within the Cluster, to support the development and review of policies and procedures.

To provide specific functions as directed by line management in line with the SOP for providing that service.

Financial Authority

Ensure effective deployment of resources to live within the allocated budget.

Accountability

Reporting to the Cluster Operations Manager / Cluster Manager.

Other Duties

The post holder is required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post.

Operational Delivery in HMCTS

This role is part of the Operational Delivery Profession. Operational delivery professionals are the outward face of government, providing essential services to the public in a variety of roles. They work in many different departments and agencies across the breadth of the UK, delivering service to customers in

  • Face-to-face roles in HMCTS for example a court usher
  • Contact Centre roles in HMCTS for example call centre advisers
  • Processing roles in HMCTS for example Staff at the County Courts Money-Claims Centre and Courts and Tribunal Administration

Being part of the operational delivery profession means belonging to a cross-government community of people. This will offer you access to information on professional standards, skills development and qualifications to help you continue to improve your development and performance and expand your career options.

Person Specification

Please refer to Job Description

Behaviours

We'll assess you against these behaviours during the selection process:

  • Leadership
  • Changing and Improving
  • Making Effective Decisions
  • Communicating and Influencing
  • Delivering at Pace

Benefits

Alongside your salary of £32,827, HM Courts and Tribunals Service contributes £9,509 towards you being a member of the Civil Service Defined Benefit Pension scheme.
  • Access to learning and development
  • A working environment that supports a range of flexible working options to enhance your work life balance
  • A working culture which encourages inclusion and diversity
  • Annual Leave
  • Public Holidays
  • Season Ticket Advance

For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.

Link:

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