Technical Support Specialist

2 days ago


Hessle and Hill Top, United Kingdom Rockfield Specialist Recruitment Full time

Rockfield Specialist Recruitment is seeking a dedicated Technical Support Specialist to join our client's IT support team. The ideal candidate will have a strong background in IT and be able to provide exceptional customer service.

Job Description

The successful candidate will be responsible for fulfilling support duties to customers, ensuring systems are operational and meeting service level agreements and customer expectations. This includes:

  • Responding to inbound support enquiries promptly, accurately and with attention to detail.
  • Using data to achieve the best results and managing enquiries and communication with customers.
  • Focusing on efficient support processes and managing any backlog of issues.
  • Taking responsibility for enquiries allocated and their resolution or management.

The role requires a positive and enthusiastic attitude, as well as excellent communication skills.

Benefits

This role offers the opportunity to be part of a smaller business and make a significant impact on the support team. As a Technical Support Specialist, you will assist in providing the best possible experience for customers, contributing to the growth and development of the client base and the business.



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