Technical Support Professional
4 days ago
Estimated Salary
£35,000 - £40,000 per annum (dependent on experience)
Job Description
We are looking for a diligent and committed individual to fulfill support duties to customers, ensuring systems are kept operational and in line with service level agreements and customer expectations.
- Respond to Inbound Enquiries
Respond to inbound support enquiries promptly, with accuracy and attention to detail.
Data-Driven ApproachMake use of data to achieve the best results and manage enquiries and communication to customers.
Process EfficiencyEnsure you are focussed and efficient following the support processes for your allocated role on the helpdesk.
Backlog ManagementManage and support any backlog of issues and communicate with customers, managing expectation.
Enquiry ResolutionTake responsibility for enquiries allocated to you and their resolution or management, ensuring you are proactive in giving customers the best service.
Required Skills and Qualifications
The successful candidate will be able to demonstrate an IT background and a positive and enthusiastic attitude.
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