Application Support Specialist

2 weeks ago

Farnborough, United Kingdom Leidos Full time

Job Summary:

Leidos is seeking a highly skilled Application Support Analyst to join our 24x7 support team. As an Application Support Analyst, you will be responsible for providing excellent customer experience when supporting newly developed bespoke applications, utilizing bespoke management tools to provide first/second-line support.

About the Role:

The successful candidate will be based out of our Farnborough offices and will be expected to:

  • Support the Shift Supervisor in the provision of application support and maintenance services
  • Support and maintain customer relationships as part of an application support team
  • Contribute to ensuring the skills within the application support team are kept relevant to changing technologies
  • Work closely with Line Manager to identify personal development opportunities as part of the Leidos Individual Development Plan (IDP) process
  • Work closely with Line Manager to identify and fulfill annual goals as part of Leidos annual performance review process

Key Responsibilities:

The ideal candidate will have:

  • Excellent communication skills (oral and written), including the ability to listen effectively
  • Ability to translate technical issues into user-friendly language
  • Exposure to Incident Management toolsets such as Service Now or Remedy would be beneficial
  • An excellent team player with a quick learning capability
  • Strong self-awareness, and a capacity to reflect on own practice and to learn from mistakes

Clearance Requirements:

All applicants must be able to hold and maintain UK Security Clearances.

Benefits:

At Leidos, we offer a competitive employment package that attracts, develops, and retains only the best in talent. Our reward scheme includes:

  • Contributory Pension Scheme
  • Private Medical Insurance
  • 33 days Annual Leave (including public and privilege holidays)
  • Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays, and a cycle to work scheme)

About Leidos:

At Leidos, we are passionate about customer success, united as a team, and inspired to make a difference. We provide meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance.

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