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IT Service Management Specialist

2 months ago

Havant, Hampshire, United Kingdom ALOIS Solutions Full time
About the Role

We are seeking an experienced IT Service Management Specialist to join our team at ALOIS Solutions.

The successful candidate will be responsible for leading our incident response efforts, coordinating workstreams with global teams and vendors, and providing expert-level support for our IT services.

Key Responsibilities:

  • Chairing Major Incident/Root Cause Analysis calls
  • Coordinating workstreams with global teams/vendors
  • Creating communications for a wide audience
  • Implementing Service Management processes and best practices
  • Managing supplier relationships in an outsource or SIAM partnership
  • Stakeholder management in a multi-customer scenario
  • Utilizing ServiceNow and other IT service management tools

Requirements:

  • CEFR C1 or above English language proficiency
  • At least 5 years of technical experience
  • ITIL Foundation certification (minimum)
  • Experience in leadership roles with strong IT Service Management skills

What We Offer:

A dynamic and challenging work environment with opportunities for growth and development.