Service Support Specialist
1 month ago
Join The Hyde Group
Property Maintenance Team
Up to £25,000
We are seeking a Service Support Advisor to join our Property Maintenance team at The Hyde Group.
The Hyde Group is one of the UK's leading and award-winning providers of affordable homes in London, the South-East, and surrounding areas. We provide and manage 50,000 homes for over 100,000 customers. Our ethos is simple: by providing customers with a safe and decent home, it allows them to realise their potential, enjoy their environment, and contribute to their community.
As a Service Support Advisor, you will be working closely with our trade supervisors and other internal teams to assist with customer repair enquiries, manage escalations, and provide administrative support.
Key Responsibilities:
- Handle property repair enquiries and escalations from our Customer Services Centre.
- Support trade supervisors with administrative tasks and booking repairs.
- Provide advice and support to customer service officers and handle escalated calls when necessary.
- Maintain accurate and comprehensive records of all customer interactions for tracking and reporting purposes.
- Assist in conducting customer satisfaction surveys to gather feedback and improve service standards.
Requirements:
- Strong organisational and administrative skills.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- Excellent communication skills, both written and verbal.
- Experience in customer service, ideally within repairs or a call centre environment.
- Knowledge of computer systems and experience in handling escalations.
What We Offer:
- A fantastic pension
- Life assurance
- Great holidays
- An award-winning flexible benefits package
- Volunteering days
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