Technical Service Delivery Officer

1 week ago


Swindon, Swindon, United Kingdom AB Recruitment Full time
Job Overview:

We are recruiting for a Technical Service Delivery Officer to join our dynamic team at AB Recruitment. This role offers the opportunity to provide exceptional IT support services to our clients and contribute to the success of our Technology Transformation Programme.

Key Responsibilities:
  1. Support Delivery: Provide high-quality IT support services, troubleshooting and resolving technical issues, and escalating complex cases when necessary.
  2. Project Work: Work on specific projects within our Technology Transformation Programme, acquiring new skills and knowledge to share with the team.
  3. Team Collaboration: Collaborate with colleagues to develop processes conforming to ITIL disciplines, communicate effectively with users, and meet or exceed service SLAs and KPIs.
Requirements and Qualifications:
  1. Technical Expertise: Possess in-depth knowledge of Windows Desktop 10/11, Windows Server 2016+, Virtual appliances, SQL Server, Microsoft Intune, Defender & 365, Networking, Cloud Services, and Active Directory.
  2. Transport Requirements: Hold a valid driving licence and own transport.
  3. Soft Skills: Demonstrate strong communication, problem-solving, and time management skills, with a focus on delivering excellent customer service.
What We Offer:
  1. Compensation: Salary: £35,500 per annum.
  2. Benefits Package: Comprehensive benefits package including healthcare maintenance cash plan, shopping and gym discounts, employee assistance programme, 25 days holiday per annum, holiday trading, salary sacrifice cycle to work scheme, and auto enrolment pension scheme.


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